Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
Making the Best of a Bad Situation: How Customer Support Can Turn Returns into a Positive Customer Experience
Product returns can be a costly part of doing business. Each return needs to be handled in a way that makes the customer feel they’re being taken care of. In fact, how your company manages returns can be almost as important as making the sale in the first place. Many times, it’s the customer support [...]
CCW Nashville 2019
January 15-18, 2019, in Nashville, TN
Calculating the ROI of Your Customer Support Center
Your return on investment (ROI) calculation indicates the level of success your organization experiences through its outsourced call center solution. ROI is calculated using two key numbers: how much you’re paying or investing and how much you’re receiving or earning. Perform this ROI calculation to see just how effective outsourcing can be as well as [...]
When Is the Best Time to Have a Call Center Pilot Program?
The concept of “trying before buying” is as important to the business world as it is in personal life. Your investment in your outsourced call center solution is significant, and making a change to a new provider isn’t a task to be undertaken lightly. A pilot program is a perfect opportunity to explore whether a [...]
Why Winter is the Best Time to Plan Your Call Center Needs
Improving customer experience across all interactions can enhance your return on investment all year round, but beginning the planning process in the winter can help you to maximize the experience. From being the perfect time to budget to being able to change over during less busy times after the holidays, you can experience both monetary [...]
Ecommerce Operations Summit 2019
April 9-11, 2019 in Columbus, OH
