Blog2018-10-22T13:36:07-04:00

Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.

Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.

1809, 2020

How Will Retail Call Centers Help The Retail Industry During Holidays 2020 Amid The Pandemic Crisis?

September 18th, 2020|

Thanks to the corona virus pandemic, the retail industry will see a very different kind of holiday this year, and it is going to impact the retail industry significantly.During the pandemic, the customers have different kinds of expectations from retail brands, and to stay in the competition, retail chains will have to meet those expectations. [...]

1808, 2020

How Can Contact Tracing Services From A Contact Tracing Call Center Slow Down The Transmission Of COVID-19?

August 18th, 2020|

While the COVID-19 pandemic has affected billions of people worldwide and is showing no sign of slowing down. With no vaccine available to stop this deadly virus, things are getting even worse. While many countries have their vaccines in testing phases, no vaccine is still available for mass distribution, leading to an environment of hopelessness [...]

2707, 2020

How To Ensure CX Excellence During The COVID-19 Crisis?

July 27th, 2020|

The COVID-19 pandemic has had a profound impact on the business world. On the one hand, it has affected the travel, traditional retail, and manufacturing industries severely. On the other hand, it has opened new opportunities for e-commerce, healthcare, online gaming, and food delivery industries. However, the supply chain is under severe pressure owing to [...]

1307, 2020

8 Perks Of Having A Call Center Outsourcing Partner For Your Ecommerce Business

July 13th, 2020|

Today online shopping has given the ecommerce industry the desired boost by bringing everything at the fingertips of all users. However, managing an online portal is not easy; you need to provide your users with adequate customer support, assistance for return and refund, technical issues, and other customer concerns. Having a large in-house team to [...]

1906, 2020

How We Are Supporting Healthcare Industry Call Center Needs During Covid-19

June 19th, 2020|

The Covid-19 pandemic has posed new challenges to the healthcare industry, treating thousands of patients for Covid-19, taking care of other patients while ensuring that the disease is under control is a very tough challenge indeed. On top of that, healthcare organizations are seeing an increasing number of communications owing to Covid-19 as well as [...]

406, 2020

How To Deliver An Improved Customer Experience During The Pandemic

June 4th, 2020|

The COVID-19 pandemic is affecting businesses and their customers alike. While for many companies, it means pulling all stops to deliver an elevated customer experience, some other industries are struggling to give even the essential customer experience due to lack of resources and skeletal workforce. Customers, on the other hand, are experiencing loss of income [...]