Ameridial Blog

Blog2018-10-22T13:36:07+00:00

Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.

Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.

910, 2018

How To Provide the Best Live Chat Support this Holiday Season

October 9th, 2018|

Live chat enables retailers to provide outstanding customer support to their client base throughout the year, but support personnel has an opportunity to really shine during the holidays when order volumes and client needs soar. This year, integrate these five expert tips into your live support processes to provide excellent customer service. 1. Don’t Rush [...]

210, 2018

Customer Service Problem Solving Techniques to Mitigate Negative Circumstances

October 2nd, 2018|

Businesses face numerous difficulties as they work to provide the products and services their customers most need. But customers often remember how a company handles a difficult experience more than what caused the issue in the first place. Reacting gracefully to an unexpected occurrence can be difficult at the moment, but you can alleviate customer [...]

1009, 2018

Black Friday 2018 Shopping Predictions & How to Prepare

September 10th, 2018|

The 2017 retail holiday shopping season exceeded 2016’s results by 5.5 percent, ending with $691.9 billion in spending excluding restaurants, auto dealerships and gas stations. Businesses are relying on online support, customer care call centers, and more to keep up with the influx of business around Black Friday. Initial forecasts for 2018 called for continued [...]

409, 2018

4 Retail Customer Service Trends for the Holiday Shopping Season

September 4th, 2018|

It’s difficult to follow strong gains with even stronger ones, but that appears to be the case for the 2018 holiday shopping season. Retail holiday sales totaled $691.9 billion last year, representing a 5.5 percent gain over 2016 and marking the best holiday shopping season since 2011. Despite the market uncertainty due, in part, to [...]

1608, 2018

Improving Patient Care Through the Call Center

August 16th, 2018|

Customer satisfaction matters just as much in the healthcare industry as in any other. Often, the call center is a patient’s first experience with a provider or organization and can set the tone for the rest of the relationship. A positive experience can give the patient confidence in making the organization the choice for their [...]