When a customer contacts your call center — for any reason — there may be an opportunity to generate more revenue. Taking advantage of this moment, when appropriate, is the best of both worlds for any retailer. It’s a way to not only resolve a customer issue but generate more sales at the same time.…Details
Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.