Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
Business is often all about taking risks and reaping the rewards. However, there are some areas where taking a risk can be detrimental or even dangerous for the business. For example – when managing a contact center, a company must not take the chance of avoiding regulatory compliance as failing to comply with the industry [...]
Choosing the right call center is not always easy, especially when you are thinking about switching your call center provider. There can be many reasons to switch to a new call center, such as - poor call center performance, outdated technology, unreasonable cost, and diverging business interests, among others. When your call center provider is [...]
With time the healthcare sector is becoming more competitive than ever. As a result, all businesses related to the healthcare sector, such as pharmacies, are facing a hard time retaining their customers. These days, the key to retaining customers is to win them over with exceptional customer experience, and the prime way to do so [...]
With more than 87% of customers today using mobile devices like a smartphone or tablet to make purchases, it is no longer possible for businesses to ignore the importance of handheld devices. These devices also support a wide variety of communication channels – from email and voice to chat and text. Therefore, businesses have a [...]
Answering customer calls while managing a diverse range of business activities often leaves overworked small business owners feeling overwhelmed. While interacting with your customers and prospects is an integral part of the business, it can take up so much time that it can shift your focus from the other core business tasks, such as – [...]
What Is Proactive Customer Service, And How Can A Call Center Help You Provide It To Your Customers?
In this age of customer experience, no business can afford to offer poor customer service. Today, just one incident of poor customer service can cost them dearly. On the contrary, exceptional customer service not only helps companies retain their customers but also turns those customers into brand loyalists - which is something every company wants [...]