Ameridial Blog

Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.

Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.

How a Strong Call Center Complements the Efforts of Your Medical Staff

Medical staff members are often overworked and under stress from attending to critical health issues of patients. Administrative tasks such as answering phones, booking appointments and relaying messages are often neglected due to the heavy workload. Neglecting key points in customer-facing interactions reflects poorly on the health clinic. That’s when a strong and experienced medical…


5 Rules of Customer Service All Leading Retailers Must Follow to Succeed

Customer service is paramount in the retail business. It doesn’t matter if you sell the world’s best product or service—if your customer service isn’t up to snuff, nobody’s going to buy what you’re selling. So while offering top-notch customer service may be an onerous task, it’s definitely worth the effort, and your employees, your customers,…