Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
Five Ways To Provide Customized Customer Service Through A Call Center
Today, customers are habituated to gold standards of customer care and therefore, expect nothing but the best experience from every business. Hence, providing excellent customer service 24/7 in a call center environment is the prime need of the hour. It helps you outsmart competitors, increase customer retention and also win new customers. But, when every [...]
5 Customer Service Trends in 2021 and Beyond
The year 2020 was full of challenges … and opportunities. While the world came to a standstill due to a deadly virus, it also severely impacted customer needs and expectations, augmenting several changes in the customer service industry. Today, more and more customers are adopting digital and leaning toward personalized experiences. So, the customer service [...]
Importance of Travel Call Centers Increases Post-Pandemic: Explain
The sudden outbreak of the Coronavirus pandemic compelled tourists to postpone their trip plans. It was a significant blow for tour management companies. Small trip organizers went out of business due to insufficient sales and revenue generation. Now, the situation is under control. Most countries opened their international borders for tourists. Trip management organizations can [...]
How Can A Healthcare Contact Center Contribute to The COVID Immunization Process?
2019 – 2020 saw the rise of the lethal Coronavirus or COVID-19. Unfortunately, medical professionals do not have potent medicines to prevent this ailment. Vaccination is the only weapon that can eradicate Coronavirus. Treatment institutes and pharmaceutical companies worked tirelessly to come up with a few effective vaccines. Recently the U.S. Food and Drug Administration [...]
Ameridial Changes Its Brand Identity and Logo
Ameridial (a Fusion Group Company) is excited to announce the launch of its new brand identity and a redesigned logo. The rebranding comes when we are evolving in terms of our service offerings and strengthening our presence across the globe. How the Ameridial Brand is Changing Logo : Ameridial has also redesigned its logo to highlight [...]
5 Ways Hospitality Call Centers Can Help The Hospitality Industry Thrive In 2021
2020 has been a challenging year for everyone, including the industries. While most industries took a hit due to the pandemic, the hospitality industry is one of its worst victims. Due to the travel restrictions, lockdowns and COVID-19 scare, hospitality businesses had a very bad year and are still struggling to recover from that. As [...]