Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
The 2017 retail holiday shopping season exceeded 2016’s results by 5.5 percent, ending with $691.9 billion in spending excluding restaurants, auto dealerships and gas stations. Businesses are relying on online support, customer care call centers, and more to keep up with the influx of business around Black Friday. Initial forecasts for 2018 called for continued…
DetailsIt’s difficult to follow strong gains with even stronger ones, but that appears to be the case for the 2018 holiday shopping season. Retail holiday sales totaled $691.9 billion last year, representing a 5.5 percent gain over 2016 and marking the best holiday shopping season since 2011. Despite the market uncertainty due, in part, to…
DetailsCustomer satisfaction matters just as much in the healthcare industry as in any other. Often, the call center is a patient’s first experience with a provider or organization and can set the tone for the rest of the relationship. A positive experience can give the patient confidence in making the organization the choice for their…
DetailsOpen enrollment can be a stressful time for consumers who often feel overwhelmed by the information involved in making a healthcare coverage selection. When your call center is overburdened by the number of calls coming in, the staff is less able to help consumers in need, and the result can be unsatisfied customers, overworked staff…
DetailsBlack Friday and other in-store promotions bring crowds of people to physical storefronts and websites alike, creating visible proof of a holiday rush that seems to increase year after year. The National Retail Foundation notes that holiday sales increased 5.5 percent for the period from November through December year over year in 2017. Expectations are…
DetailsWhen a customer contacts your call center — for any reason — there may be an opportunity to generate more revenue. Taking advantage of this moment, when appropriate, is the best of both worlds for any retailer. It’s a way to not only resolve a customer issue but generate more sales at the same time.…
DetailsThe call center provides an opportunity to make a direct impact on member satisfaction. The time and investment spent in improving member support will positively affect your business, customer loyalty, and reputation overall. In a competitive market, this can be a clear advantage. The following tips will ensure you call center is operating at the…
DetailsWhat does it take to really excel in customer service and help increase sales? We have four great tips in this article that can help you realize your sales goals. In over thirty years of call center business, we have seen these techniques work time and time again for our clients!
DetailsIn this article we review the importance of HIPAA compliance, and why it is vital to call center support.
DetailsIn this blog entry we discuss the merits of eCommerce call center outsourcing. Whether you are new to considering the benefits of such an approach to your business, or just curious about how it works we have the answers for you!
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