Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
How Call Center Customer Service Can Revive the Travel and Hospitality Industry?
Travel is a fantastic way to bring adventure back into your life. It is a fun activity. Medical professionals say that relaxing vacations can rejuvenate your mind and body. Traveling to new places increases a person’s creativity and calms his/her mind. It is the best way to learn about other places, cultures and meet new [...]
How To Get Your E-Commerce Business Ready For 2021 With An E-Commerce Call Center?
During the year 2020, we have seen the e-commerce businesses booming. The e-commerce companies that experienced success during these troubled times have also succeeded in meeting the ever-changing customer expectations amid the pandemic. A large section of this credit goes to their e-commerce call center service providers, who have done an excellent job as the [...]
How Are Healthcare Call Centers Ensuring Better Customer Experience During 2021 Open Enrollment?
Open enrollment is usually one of the busiest and most stressful times of the year for healthcare insurance providers and their call center partners alike. The health insurance customers feel overwhelmed by the volume of information involved in the healthcare coverage selection process. However, the main challenge during the open enrolment is communication, as the [...]
How Will Retail Call Centers Help The Retail Industry During Holidays 2020 Amid The Pandemic Crisis?
Thanks to the corona virus pandemic, the retail industry will see a very different kind of holiday this year, and it is going to impact the retail industry significantly.During the pandemic, the customers have different kinds of expectations from retail brands, and to stay in the competition, retail chains will have to meet those expectations. [...]
How Can Contact Tracing Services From A Contact Tracing Call Center Slow Down The Transmission Of COVID-19?
While the COVID-19 pandemic has affected billions of people worldwide and is showing no sign of slowing down. With no vaccine available to stop this deadly virus, things are getting even worse. While many countries have their vaccines in testing phases, no vaccine is still available for mass distribution, leading to an environment of hopelessness [...]
How To Ensure CX Excellence During The COVID-19 Crisis?
The COVID-19 pandemic has had a profound impact on the business world. On the one hand, it has affected the travel, traditional retail, and manufacturing industries severely. On the other hand, it has opened new opportunities for e-commerce, healthcare, online gaming, and food delivery industries. However, the supply chain is under severe pressure owing to [...]