Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
Driving Retail Customer Engagement Post COVID-19: Why Call Center is Essential
As digital transformation advances, retail companies need to adapt to the latest technologies and strategies to engage customers interactively. Customization is the key to engage customers at a higher level. But, how do you do that? Well, it all starts with understanding your customers, conducting surveys, running campaigns, converting inquiries to sales, and being available [...]
Why Inbound Fundraising Should Be A Part Of Your Non-profit Fundraising
When we talk about direct-response fundraising, outbound marketing is mostly considered. It includes sending out emails, cold calls, and direct mails for donor acquisition and donor cultivation. Those efforts are essential for a successful fundraising program and will always be the first choice of Nonprofit. But wouldn't it be better if donors come to you [...]
Meet the Next Generation Contact Center for Travel and Hospitality
Today, travel and hospitality companies need a consistent, flexible, and agile contact center solution accountable for exceptional customer service and operational excellence. The next-gen contact center like Ameridial leverages technology and human communication power to supercharge your travel and hospitality business. It allows you to better connect to customers, predict their demands, and adapt to [...]
Benefits Of Chat Support Outsourcing for the Ecommerce Store
Imagine your customer came across your sponsored ad displaying a beautiful dress while strolling her social media feed. But, when she visits your website to buy that particular dress, she could not find it. So, she looks around for store assistance but found no one. That's where chat support outsourcing comes to aid. If you [...]
Delivering An Exceptional Customer Experience for Travel Industry
Empathy, creative thinking, and new technology can address the needs of present-day customers and form stronger ties in the post-COVID-19 world. In a short time, COVID-19 has besieged lives and livelihoods across the globe. But it has also forced a rethinking of what customer care means in the travel industry for helpless startups and the [...]
Retention And Acquisition – The Changing Landscape Of Patient Relationship In Healthcare
The present public healthcare emergency has increased the importance of business agility for healthcare. The rapid change in patient retention and acquisition is a predictable phenomenon. If you look at Google Trends, the analysis will show a constant rise in the COVID insurance search volume and virtual healthcare assistance. So, healthcare organizations are upping their [...]