How a Strong Call Center Complements the Efforts of Your Medical Staff

Medical staff members are often overworked and under stress from attending to critical health issues of patients. Administrative tasks such as answering phones, booking appointments and relaying messages are often neglected due to the heavy workload. Neglecting key points in customer-facing interactions reflects poorly on the health clinic. That’s when a strong and experienced medical…

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5 Rules of Customer Service All Leading Retailers Must Follow to Succeed

Customer service is paramount in the retail business. It doesn’t matter if you sell the world’s best product or service—if your customer service isn’t up to snuff, nobody’s going to buy what you’re selling. So while offering top-notch customer service may be an onerous task, it’s definitely worth the effort, and your employees, your customers,…

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For 24th consecutive year Ameridial named a Top 50 Teleservices Agencies by CUSTOMER Magazine

Ameridial has announced that TMC, a global, integrated media company, has named Ameridial in its 31st Annual CUSTOMER magazine Annual Top 50 Contact Center Outsourcing Ranking.  For 2016, as a Domestic based contact center Ameridial ranked #10 in the Inbound and #3 in the Outbound categories. “Ameridial is honored to receive the “Top 50 Call…

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