Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
A call center can make or break your reputation. The outsourced customer service solution you use could reinforce your brand messaging, or quickly deteriorate your investment. Many growing businesses rely on outsourced call center solutions because they can scale up or down, support an internal customer service staff, and streamline operations so they can focus [...]
June 24-28, 2019 in Las Vegas, NV
In a crowded marketplace, 24/7 customer support could be the differentiator that helps your brand break down barriers and best the competition. Studies repeatedly show that when companies invest in strong customer support programs, they enjoy higher conversion rates, increased loyalty and an advantage over their competitors. Reach More Customers The internet has changed how, [...]
With the frantic pace of business technology, if you're standing still, it sometimes feels like you're moving in the wrong direction. Technological advances have changed the way customers interact with brick-and-mortar stores and e-commerce brands. They've also created new challenges and opportunities for customer support centers. As a call center operator with 30 years of [...]
The Payment Card Industry Data Security Standard is an industry-wide program developed in 2006 by the five major payment processors. This voluntary system is driven by 12 tenets that combine high technology and common sense. There are many myths and misconceptions about PCI-DSS compliance, but one thing is sure: In an age where data security [...]
If your current call center provider struggles to keep up with your expectations and goals, how can you expect your customers to be satisfied? To get the value you need and the results you want, it's worth exploring alternatives. Brand reputation is a driving force behind business growth. One of the best ways to enhance [...]