Sometimes you get off the phone and think, wow, that person I just spoke to was fantastic! Other times you may have the exact opposite response – they were terrible. So what happens in the call center when there is a bad customer service experience?
DetailsSometimes you get off the phone and think, wow, that person I just spoke to was fantastic! Other times you may have the exact opposite response – they were terrible. So what happens in the call center when there is a bad customer service experience?
DetailsSometimes you get off the phone and think, wow, that person I just spoke to was fantastic! Other times you may have the exact opposite response – they were terrible. So what happens in the call center when there is a bad customer service experience?
DetailsMedical staff members are often overworked and under stress from attending to critical health issues of patients. Administrative tasks such as answering phones, booking appointments and relaying messages are often neglected due to the heavy workload. Neglecting key points in customer-facing interactions reflects poorly on the health clinic. That’s when a strong and experienced medical…
DetailsCustomer service is paramount in the retail business. It doesn’t matter if you sell the world’s best product or service—if your customer service isn’t up to snuff, nobody’s going to buy what you’re selling. So while offering top-notch customer service may be an onerous task, it’s definitely worth the effort, and your employees, your customers,…
DetailsHealthcare is an industry in which timeliness, reliability, and accuracy are vital to delivering quality care to patients. A medical call center and its staff are a crucial component of your overall healthcare services. A poorly run call center leaves a bad impression on patients and can be disastrous if important healthcare records and details…
DetailsYour company is growing, and customer engagement and acquisition are becoming problematic because your company doesn’t possess the expertise to develop workable solutions to the problems you are encountering. Rather than stumbling around in the dark experimenting with different techniques you have seen and or heard about at conferences, you chose to hire an outsourcing…
DetailsAmeridial is a national leader providing services as both a retail and healthcare call center for our clients. With three decades of experience, we have the type of hard-earned expertise that you can always depend upon. Learn more about the services we provide and how we can help your business thrive here. The first client…
DetailsThose in the healthcare field understand that maintaining an excellent reputation is critical. That’s why when it comes time to choose a call center to represent them, not just any will do. To help you along in your decision-making process, we’ve compiled a short list of some of the most important thing things to consider…
DetailsAmeridial has announced that TMC, a global, integrated media company, has named Ameridial in its 31st Annual CUSTOMER magazine Annual Top 50 Contact Center Outsourcing Ranking. For 2016, as a Domestic based contact center Ameridial ranked #10 in the Inbound and #3 in the Outbound categories. “Ameridial is honored to receive the “Top 50 Call…
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