Ameridial Blog

Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.

Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.

Black Friday 2018 Shopping Predictions & How to Prepare

The 2017 retail holiday shopping season exceeded 2016’s results by 5.5 percent, ending with $691.9 billion in spending excluding restaurants, auto dealerships and gas stations. Businesses are relying on online support, customer care call centers, and more to keep up with the influx of business around Black Friday. Initial forecasts for 2018 called for continued…