24x7 Live Customer Support
from 100% US-Based
Customer Care Experts
We deploy local teams led by domain experts to deliver a superior customer experience for your business.
HIPAA Compliant
Infrastructure
Trusted by
Fortune 500
Years of
Experience
Industries
From Healthcare to Startups to Fortune 500
Since 1987 organizations of all sizes are using Ameridial
Healthcare
We deliver compliant and cost-effective CX solutions that improve patient experience, increase engagement and reduce churn.
Retail & Ecommerce
Our outsourcing solutions are designed to delight customers, improve engagement quality, and boost revenue for your Retail or eCommerce business.
BFSI
Prevent financial fraud, provide accurate information, support customers in their claims, and loan-related queries across touchpoints with our end-user-focused BFSI call center services.
Travel & Hospitality
Minimize travel and hospitality-related issues, provide accurate information, support customers in their queries across touchpoints with our end-user-focused hospitality and travel call center services.
Services
One-stop Solution for All Your Customer Service Needs
Customer Engagement
Keep your customers engaged and promptly resolve their queries across touchpoints via call, chat, email, or social media.
Direct Response
Effectively manage call spikes, achieve better front-end conversions, up-sell and cross-sell your products, and increase sales opportunities.
Digital Solutions
Leverage the power of automation, AI, and ML to minimize cost-of-operations, chances of errors, and structural complexity.
Value Multipliers
Opt for our specialized services like - right-shoring, omnichannel support, multilingual support, right-shoring, and work-at-home solutions to stay ahead of the competition.
Awards &
Certifications
Testimonials
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"Our 12 years partnership with Ameridial has allowed us to add scale and capabilities to our organization, greatly increasing our ability to grow year after year. Everyone at our company appreciates the Ameridial team's commitment to delivering consistent results and being flexible to our business needs. We also like Ameridial's tenured management team and their focus on creating a proactive performance driven culture."
~A Large Nutritional Supplement Company Based in New York~
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"We've partnered with Ameridial since 2008 on our radiothon and telethon events. Their capability and expertise has added great value to the various programs we offer our 170-member hospitals. Their ability to customize campaigns, provide high quality inbound/outbound services and launch campaigns quickly (sometimes within a 24-hour notice) makes them one of our preferred call center partners! Ameridial’s expertise makes our programs and services that much better—we appreciate our relationship with Ameridial and would recommend them to any nonprofit organization looking for a call center solution."
~ A Well-Known Nonprofit Children’s Hospital~
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"Since our partnership began in 2007, Ameridial has been dedicated to understanding the dynamic needs of our company and our clients. Ameridial has and continues to build sound, technology-rich solutions, delivering the flexibility and scalability we demand.
Ameridial also consistently surpasses our daily, monthly, and yearly call quality and CSR efficiency metrics. Ameridial is a team of highly skilled professionals who are reliable, proactive, and accountable who collectively take pride in ensuring they outperform our program’s expectations."~A Nationwide Insurance Audit Company~
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"We always look to partner with service bureaus we can build relationships within the hopes they become an extension of our team as well as a trusted partner. Ameridial continues to excel for The RM Factory clients and we are happy to consider them one of the finest on-shore resources we can offer our clients."
~A Leading Replacement Window and Door Manufacturer~
Locations
Your Local Partner for Your Global Outreach
USA
Ohio
North Carolina
Utah
Georgia
LATAM
El Salvador
Jamaica
Colombia
Canada
Montreal