Healthcare BPO & Contact
Center Services in Philippines
From Compassion to Compliance, Every Call Matters
For over three decades, Ameridial has built a reputation for healthcare communication rooted in trust, accuracy, and empathy. Our onshore and offshore healthcare call centers in the Philippines support patients, members, and providers with precision and care.
We manage end-to-end healthcare processes—from scheduling and eligibility support to pharmacy coordination and wellness engagement—using secure systems and well-trained professionals.
With 30+ years of healthcare experience, multilingual capabilities, and a compassionate workforce, our Philippines operations extend the reliability of U.S.-based healthcare engagement while offering scalable, cost-efficient delivery for payers, providers, and wellness organizations.
Our Philippines Delivery Centers
multilingual capability, and deep process knowledge.
Featured Centers
Manila, Philippines
Cebu, Philippines
Legazpi, Philippines
Why Philippines for Healthcare BPO
The Philippines is globally recognized for its empathetic communication, clinical literacy, and strong alignment with U.S. healthcare culture.
Ameridial’s healthcare call center in the Philippines leverages this strength through a workforce fluent in English, trained in healthcare processes, and guided by U.S. compliance standards.
Our teams handle patient access, benefit verification, telehealth support, and chronic care outreach with warmth and accuracy. Programs requiring full HIPAA compliance are managed from Manila, while other centers deliver secure, process-compliant support for non-regulated healthcare operations.
The result is a balanced model—offering the human connection of onshore healthcare call centers and the scalability of a mature offshore location.
Services We Offer
designed to meet payer, provider, and patient needs.
Appointment Scheduling & Reminders
Eligibility & Enrollment Support
Member Services & Education
Claims & Billing Assistance
Pharmacy & Refill Coordination
Telehealth & Virtual Care Support
Care Coordination & Patient Navigation
Provider & Network Communication
Health Risk Assessment Campaigns
Chronic Care & Population Health Outreach
Medical Device & DME Support
Post-Care Feedback & Patient Surveys
Industries We Support
across regulated and non-regulated segments:
Healthcare Payers & TPAs
Enrollment, claims, and member engagement.
Medicare & Medicaid Plans
Healthcare Providers & Systems
Pharmacies & PBMs
Telehealth & Virtual Care
MedTech & DME Firms
Advantages of Partnering with
Ameridial Philippines
HIPAA-Certified Operations in Manila
Full compliance for regulated healthcare
accounts.
Process-Compliant Centers in Cebu & Legazpi
Secure, SOC 2 Type II and ISO 27001–certified environments.
Highly Skilled Workforce
Clinically literate, empathy-trained professionals fluent in English.
Omnichannel Support
Scalable Delivery
Cultural Compatibility
etiquette.
Cost Efficiency
PCI DSS 4.0.1
ISO 27001:2022
HIPAA Compliant
SOC 2 Type II
MBE
Get in Touch Today
Explore how Ameridial’s healthcare BPO in the Philippines can enhance your patient engagement,
compliance management, and operational scalability.
Frequently Asked Questions (FAQs)
Explore answers to top questions about Ameridial’s healthcare payer BPO and contact center service capabilities.
Are all Ameridial centers in the Philippines HIPAA-certified?
All our centers in Manila, Cebu and Legazpi operate under Ameridial’s HIPAA-aligned global governance, ensuring data security and regulatory compliance for non-regulated programs.
What healthcare clients are served from the Philippines?
We support U.S.-based payers, TPAs, providers, pharmacies, telehealth networks, and wellness organizations requiring bilingual or 24/7 member support.
Do your agents have healthcare experience?
Yes. Agents are trained in U.S. healthcare operations, including CMS guidelines, claims, and patient communication protocols.
How does Ameridial ensure data security in the Philippines?
All centers follow SOC 2 Type II and ISO 27001 standards with restricted access, encrypted data handling, and real-time compliance monitoring.
What languages do your Philippines centers support?
Our primary language is English, with support for Tagalog, and select Asian languages for regional programs.
Healthcare Insights
& transform how you connect payers, providers, and patients.
Company
© 2025 Ameridial Inc. – the nation’s leading healthcare contact center. All Rights Reserved.