Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
June 25-28, 2019 in Chicago, IL
Live chat enables retailers to provide outstanding customer support to their client base throughout the year, but support personnel has an opportunity to really shine during the holidays when order volumes and client needs soar. This year, integrate these five expert tips into your live support processes to provide excellent customer service. 1. Don’t Rush [...]
Businesses face numerous difficulties as they work to provide the products and services their customers most need. But customers often remember how a company handles a difficult experience more than what caused the issue in the first place. Reacting gracefully to an unexpected occurrence can be difficult at the moment, but you can alleviate customer [...]
The 2017 retail holiday shopping season exceeded 2016’s results by 5.5 percent, ending with $691.9 billion in spending excluding restaurants, auto dealerships and gas stations. Businesses are relying on online support, customer care call centers, and more to keep up with the influx of business around Black Friday. Initial forecasts for 2018 called for continued [...]
It’s difficult to follow strong gains with even stronger ones, but that appears to be the case for the 2018 holiday shopping season. Retail holiday sales totaled $691.9 billion last year, representing a 5.5 percent gain over 2016 and marking the best holiday shopping season since 2011. Despite the market uncertainty due, in part, to [...]
Customer satisfaction matters just as much in the healthcare industry as in any other. Often, the call center is a patient’s first experience with a provider or organization and can set the tone for the rest of the relationship. A positive experience can give the patient confidence in making the organization the choice for their [...]