Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.
Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.
Nowadays, many major hospitals, medical institutions, and private practices in the U.S. are opting for text or SMS alerts to communicate with their customers and staff. SMS or text proves to be a quick and reliable method of communicating short but essential messages. There are many reasons for this growing popularity of SMS customer service. [...]
In this age of convenience, customers do not want to stick to a singular communication channel to communicate with yours company. They want to contact you via the channel of their choice, and at their convenient time, and they expect you to respond promptly via her channel of choice. Not meeting the expectation may lead [...]
Business is often all about taking risks and reaping the rewards. However, there are some areas where taking a risk can be detrimental or even dangerous for the business. For example – when managing a contact center, a company must not take the chance of avoiding regulatory compliance as failing to comply with the industry [...]
Choosing the right call center is not always easy, especially when you are thinking about switching your call center provider. There can be many reasons to switch to a new call center, such as - poor call center performance, outdated technology, unreasonable cost, and diverging business interests, among others. When your call center provider is [...]
With time the healthcare sector is becoming more competitive than ever. As a result, all businesses related to the healthcare sector, such as pharmacies, are facing a hard time retaining their customers. These days, the key to retaining customers is to win them over with exceptional customer experience, and the prime way to do so [...]
With more than 87% of customers today using mobile devices like a smartphone or tablet to make purchases, it is no longer possible for businesses to ignore the importance of handheld devices. These devices also support a wide variety of communication channels – from email and voice to chat and text. Therefore, businesses have a [...]