Ameridial Blog

Blog2018-10-22T13:36:07-04:00

Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.

Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.

1212, 2019

5 Ways Call Center Can Help You In Customer Retention

December 12th, 2019|

In this competitive age, retaining customers seems to be a significant challenge a modern business can face. Studies show that customer retention is not only cost-effective but is also great for business growth. After all, 80% of the total sales come from your loyal customer base. So how can you retain your customers amidst fierce [...]

912, 2019

5 Reasons Why You Need To Add Live Chat Support To Your Customer Communication Strategy

December 9th, 2019|

Gone are the days when live chat was nothing but a nice to have customer communication channel. Today, more than 41% of customers expect to see the live chat on the website they visit. In customers that use their mobile device to browse your site, the number can go up to 50%. Thankfully, companies today are beginning to [...]

312, 2019

2020 Contact Center Trends You Should Know Before Selecting A Call Center Partner

December 3rd, 2019|

Customer service as we know it is evolving every day, thanks to the ever-increasing customer expectations and technological advancement. As a result, contact center trends and activities have changed in the past few years. Today, businesses are standing in a position where call center technologies, teams, practices, and operations are becoming more necessary for business [...]

2111, 2019

Can Text (SMS) Be Your Next Healthcare Customer Support Tool?

November 21st, 2019|

Nowadays, many major hospitals, medical institutions, and private practices in the U.S. are opting for text or SMS alerts to communicate with their customers and staff. SMS or text proves to be a quick and reliable method of communicating short but essential messages. There are many reasons for this growing popularity of SMS customer service. [...]

1511, 2019

6 Benefits Of Teaming Up With A Multichannel Contact Center

November 15th, 2019|

In this age of convenience, customers do not want to stick to a singular communication channel to communicate with yours company. They want to contact you via the channel of their choice, and at their convenient time, and they expect you to respond promptly via her channel of choice.  Not meeting the expectation may lead [...]

711, 2019

7 Contact Center Compliances A Call Center Must Adhere To

November 7th, 2019|

Business is often all about taking risks and reaping the rewards. However, there are some areas where taking a risk can be detrimental or even dangerous for the business. For example – when managing a contact center, a company must not take the chance of avoiding regulatory compliance as failing to comply with the industry [...]