Ameridial Blog


Welcome to our blog! Here we share insider tips and tricks to successful call center managment. In over thirty years in the call center industry, we’ve learned a thing or two and found the best knowledge is that which is shared.

Please contact us if you’d like more information about any of the topics here, or would like more information on how we can support your call center needs.

3003, 2020

Ameridial Gets Recognized as a Minority Business Enterprise (MBE)

March 30th, 2020|

Ameridial, a Fusion BPO Group company, is proud to announce that it has been awarded certification as a Minority Business Enterprise (MBE) by The Supplier Clearinghouse for the Utility Supplier Diversity Program of the California Public Utilities Commission (CPUC). What are the benefits of this certification? This MBE Certification will position us to support a [...]

603, 2020

How Can A Customer Service Call Center Help You Deliver A Better Customer Experience And Gain Valuable Customer Insights?

March 6th, 2020|

The time has come when businesses can no longer ignore customer experience. According to a recent Walker study, by 2020, customer experience will overcome product and pricing as a significant differentiator. Therefore, it’s time for businesses from every vertical to start taking customer experience seriously and pledge to deliver improved customer experience at each customer [...]

2801, 2020

3 Ways To Use Call Center To Improve Customer Experience In Retail

January 28th, 2020|

The digital age has changed the retail industry beyond recognition. However, there are a few things that remain constant. Take customer service, for example. Even after the eCommerce boom, customer service remains a key differentiator of modern retail business. From a friendly face at the checkout and a useful suggestion at the aisle to customer [...]

2001, 2020

8 Ways A Healthcare Call Center Can Enhance The Healthcare Industry

January 20th, 2020|

With annual healthcare expenses per person in the United States crossing $10000 per year, it is safe to say that healthcare expenses in this country are rising at an alarming rate. As the demand for patient care increases, hospitals, specialized care centers, and other healthcare organizations are struggling to manage patient care requirements, as well as [...]

201, 2020

4 Must-See Things Before Choosing The Travel Call Center Partner For Your Travel Business

January 2nd, 2020|

The travel industry is considered among the fastest-growing sectors of modern times. With growth, travel and hospitality industry businesses, such as - transport, hotels, tour guides, catering, and other companies, are facing brand new challenges, especially in terms of rising customer expectation and customer service. If your company fails to provide the customer service your [...]

2712, 2019

Why Do You Need To Hire A HIPAA Compliant Call Center For Your Healthcare Business?

December 27th, 2019|

As per Health Insurance Portability and Accountability Act (HIPAA), any service provider directly or indirectly processing, storing, or handling patient health information (PHI) must follow the standards and policies outlined in HIPAA. That means not just the companies in the healthcare industry but also their call center partners, who are responsible for a significant part [...]