Industries » Healthcare
Customizable Contact Center Solutions For Healthcare Industry
We deliver compliant and cost-effective CX solutions that improve patient satisfaction, increase engagement and reduce churn.
HIPAA & HITECH
Customer Care Solutions For Healthcare
We have been working with healthcare clients since 1987. This experience, combined with subject matter expertise, data intelligence, and automation solutions, helps us deliver measurable results for all your support needs. Our HIPAA and HITECH-compliant omnichannel/multichannel CX solutions are customizable to your needs and known to offer a seamless experience. If you are thinking of outsourcing but aren't sure of the process, schedule a free call with our healthcare executive to discuss your unique needs and explore our solutions.
From Pre to Post Patient-care
We Specialize in Providing Empathetic Customer Support
24/7 Answering Support
Healthcare assistance is time-sensitive. That's why we offer 24x7 multichannel support that helps you manage customer concerns at scale. Our helpdesk service includes emergency assistance, general query resolution, referral management, and appointment scheduling, among others.
We can effectively handle all your appointment booking, rebooking, and scheduling, while ensuring that neither your patients nor members are misinformed, double-booked, or overlooked.
From claim setup, verification to auditing, and final settlement – our healthcare support experts have a proven track record of error-free claim processing.
To improve your service offerings, we can deploy post-care patient outreach within a defined framework. Our healthcare support executives are experts in providing you with a thorough understanding of your efforts that helps you gain actionable insights.
Medicare Service Administration
We can help you administer all the major healthcare programs in the USA. Along with providing accurate and complete information about Medicare programs during Annual Enrollment, our efforts have consistently resulted in stellar star ratings.
Our support experts can assist your pharmacy in managing e-prescription drug claims, resolving buyer grievances, answering inbound queries to benefit plans, and prescription refill - at scale and across channels.
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- HIPAA & HITECH Compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Multichannel support
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
We'll walk you through our customized solution for your requirements and start setting up your support team.
Our team will test the models and go live!
From Medical Device Support to Medicare Assistance
All-in-One Customer Support Solution For Healthcare Industry
We have been working with healthcare clients since 1987. In these years, we have become a trusted name when it comes to Healthcare BPO. Our service offerings are customizable to your unique needs, hence more effective than others. These services include general inquiry handling, emergency help desk, clinical operations management, claim management, medicare support, pharmacy, and prescription assistance.
Healthcare is not just about patient care. To serve them best, you need a strong team of support experts that can provide accurate assistance with empathy. We, at Ameridial, understand this and strive to walk the talk. Our support executive goes through a mandatory training period before going live on a floor - it ensures we all remain aligned with our clients' needs. Beyond training, we also ensure strict adherence to HIPAA and HITECH standards in delivering you time-bound, error-free, stellar support across the channels and verticals.
We have more than 30+ years of experience in the healthcare industry. As part of our mandatory training, we ensure that we pass on these years of learning to our new executives. Depending on the client's needs, the training period can last anywhere between a week and several months.
Outsourcing is a popular method of improving productivity within a cost-effective framework. Ameridial's healthcare services are proven to yield greater ROI by reducing your operational expenses and boosting patients' trust. For pricing-related information, you can book a free call with our expert.