Healthcare Contact Center Services

We started working with healthcare clients back in 1987, and to say things have changed in the meantime would be an understatement. The field of healthcare changes rapidly, and our healthcare call center experience gives us the ability to readily adapt.

If it’s your first time contemplating outsourcing, we will walk you through the process. If you’re looking to make a change with a current vendor we can assist with the transition. Everything we offer can be customized to your needs. We can join you in supporting your call volume or we can even take all of your calls. Now you can expand your healthcare customer service hours to evenings and weekends and we can also be a part of any disaster recovery plan you may need to implement.

We are completely U.S. owned and operated. We have call centers in Ohio, North Carolina, and Maine as well as an experienced management team – many of them started on the phones supporting clients just like you.

Experience and Expertise

In our healthcare call center we have worked with a variety of clients such as insurance companies, durable medical equipment providers, pharmacy services and TPAs to name a few. We have supported plans with memberships ranging from 75,000 to 750,000+.

Here are examples of services we have rendered – these can be expanded or augmented to fit your specific need.

Insurance Verification

Member Retention & Outreach

Medical Results Outreach

Physician Referrals

Claim Management & Status

Dental Claims Assistance

Post Care Patient Surveys

Provider & Member Inquiries

Medicare Plan Enrollment

Pharmacy & Prescription Assistance

Appointment Scheduling & Reminders

Healthcare Exchange Navigation

Revenue Recovery & Billing

Getting Started with the Solution

Deciding to outsource your healthcare call center support is a big step. Conceptually it’s easy – partner with a vendor and share the calls and workload. While each client is unique in its scope, service, and customer base – it really is that simple. We have worked with clients seeking a change in their vendor support and those looking to outsource for the first time. What does outsourcing to us really represent? Partnership.

Don’t know where to start? Think about your pain points which have you considering outsourcing in the first place. Are you having trouble answering calls and meeting service level? Do you have a new plan or product and you want a special team to be dedicated to those calls? Is your building already bursting at the seams, and you have no additional space to add call center representatives? Do you wish you could be open for additional hours, or offer weekend options for your members or customers? These are all things we have helped our clients solve.

We understand that healthcare call center work is different from other industries. You may offer durable equipment, or provider billing services, or full member support for your health plan (or more!) and each company is special. Your products and services are unique. It’s why your company exists, and it is our mission to deliver the best customer service so your company excels. It’s mutually beneficial – our success ensures yours and it only enhances our partnership.

The best way to look to the future is to contact us – we can discuss your support needs, budget, and time frame. It’s never too early to talk about your healthcare call center needs. At Ameridial, we can ramp quickly or we can plan ahead – either way, we will work with you to implement support in the time frame you need.

Healthcare Call Center Support

EXPERIENCE WHERE IT MATTERS

We’ve been in healthcare call center support for more than 30 years. We know where things have been, and will be with you as they evolve. Learn more about our history and our team.

FLEXIBLE SUPPORT SOLUTIONS

Build our support to meet your requirements. In our experience, this often means by handling the call volume with you or for you. We offer 24x7x365 coverage.

STABILIZE AND PREDICT YOUR COSTS

We take on the burden of hiring and will work with you to forecast training and your flexing support needs. We can also proactively prepare a Disaster Recovery Plan ‘just in case.’

SUPPORT AND QUALITY

You will have a dedicated team to support you. We can implement any quality or training programs you have for quality assurance. To learn more, check out our FAQ.

CONFIDENCE IN COMPLIANCE

We have an internal/dedicated compliance team. We carry vital certifications to ensure your data is secure. See our Compliance Certifications and Awards.

TECHNOLOGY

We can integrate into your systems and telephony or be independent. We have multi-channel support capabilities such as email, SMS, web chat, virtual queue call-back and click-to-call options.

The Steps to Choosing Ameridial:

Ready?

Schedule a brief call to discuss what you might need and when you’ll need it. We’ll talk scope and hours.

Get Set...

We’ll work through your requirements, meet, and start setting up your support team.

Go!

We’ll test and go live! Trained agents will start taking your calls and ensure your success!

We pride ourselves on offering affordable, scalable, and reliable healthcare customer service. Please let us know if you have questions about our services by calling us at 866.775.4755.