Deciding to outsource your healthcare call center services is a big step. Conceptually it’s easy – partner with a vendor and share the calls and workload. While each client is unique in its scope, service, and customer base – it really is that simple. We have worked with clients seeking a change in their vendor support and those looking to outsource for the first time. What does outsourcing to us really represent? Partnership.
Don’t know where to start? Think about your pain points which have you considering outsourcing in the first place. Are you having trouble answering calls and meeting service level? Do you have a new plan or product and you want a special team to be dedicated to those calls? Is your building already bursting at the seams, and you have no additional space to add call center representatives? Do you wish you could be open for additional hours, or offer weekend options for your members or customers? These are all things we have helped our clients solve.
We understand that healthcare call center outsourcing work is different from other industries. You may offer durable medical equipment, or provider medical billing services, or full member support for your health plan (or more!) and each company is special. Your products and services are unique. It’s why your company exists, and it is our mission to deliver the best customer service and experience so your company excels. It’s mutually beneficial – our success ensures yours and it only enhances our partnership.
The best way to look to the future is to contact us – we can discuss your support needs, budget, and time frame. It’s never too early to talk about your healthcare call center needs. At Ameridial, we can ramp quickly or we can plan ahead – either way, we will work with you to implement support in the time frame you need.