Industries » Healthcare

Healthcare and Medical Call Center Services, HIPAA Compliant

In our centralized healthcare call center we have worked with a variety of clients – insurance companies, medical centers, hospitals, durable medical equipment providers, pharmacy, clinical / medical laboratories and TPAs to name a few.

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Healthcare Call Center
HIPAA

HIPAA

Compliant Infrastructure

24x7 customer care

Customizable
Outsourcing Solutions

Customer support expert

Support
Experts

Healthcare Customer Care

Experience and Expertise in Healthcare, Medical, Hospital, Medicare

We have been working with healthcare clients since 1987. This experience as a healthcare call center services provider, combined with subject matter expertise, data intelligence, and automation solutions, helps us deliver measurable results for all your support needs. Our HIPAA compliant omnichannel/multichannel CX solutions are customizable to your needs and known to offer a seamless experience. If you are thinking of outsourcing healthcare revenue cycle management (RCM) but aren't sure of the process, schedule a free call with our executive to discuss your unique needs and explore our solutions.

We understand that healthcare call center outsourcing is different from other industries. Whether you are a durable medical equipment provider or medical services provider, or health insurance provider, we can offer you a custom healthcare contact center solution that perfectly fits your outsourcing needs. From delivering the best patient service to ensuring a superior member experience at every touchpoint, our mission is to help your company excel. It’s mutually beneficial – our success ensures yours, and it only builds a lasting partnership.

We serve as an extension to your business. Our medical call center will help your patient/members calls answered quickly according to your protocol from time and time again. Our agents will skillfully handle every inbound and outbound calls, insurance verification, and appointment scheduling. Ameridial healthcare call center is a step above the rest. Your queries will now be answered in a timely and patient-centric manner.

By selecting a model that perfectly suits your business requirements, you achieve the best balance between cost, risk, and reward.

Services

From Pre to Post Patient-care
We Specialize in Providing Empathetic Customer Support

Appointment Scheduling

Appointment Scheduling

We can effectively handle all your appointment booking, rebooking, and scheduling, while ensuring that neither your patients nor members are misinformed, double-booked, or overlooked.

Medicare Service

Medicare Service Administration

We can help you administer all the major healthcare programs in the USA. Along with providing accurate and complete information about Medicare programs during Annual Enrollment, our efforts have consistently resulted in stellar star ratings.

Claim Management

Claim Management

From claim setup, verification to auditing, and final settlement – our Medical BPO experts have a proven track record of error-free claim processing. We offer 24x7 multichannel support that helps you manage customer concerns at scale.

Pharmacy Assistance

Pharmacy Assistance

Our support experts can assist your pharmacy in managing e-prescription drug claims, resolving buyer grievances, answering inbound queries to benefit plans, and prescription refill - at scale and across channels.

Patient Surveys

Patient Satisfaction Surveys

To improve your service offerings, we can deploy post-care patient outreach within a defined framework. Our healthcare BPO support executives are experts in providing you with a thorough understanding of your efforts that helps you gain actionable insights.

Return & Refund

Revenue Cycle Management (RCM)

We provide cost-effective revenue cycle management solutions to healthcare companies including hospitals. Our Healthcare RCM solutions boost collection by speeding up billing collection cycles, improving your efficiency and financial performance.

Customer Support
You Can Rely On!

  • 30+ Years of experience
  • 3000+ Experienced support experts
  • HIPAA & HITECH Compliant infrastructure
  • Customizable support solutions
  • Regular quality checks
  • Multilingual & Multichannel support

Ready

Ready

Schedule a free call with our executive to discuss your unique needs and learn about our offerings.

Get Set

Get Set…

We'll walk you through our customized solution for your requirements and start setting up your support team.

Go

Go!

Our team will test the models and go live!

Industries

From Medical Device Support to Medicare Assistance
All-in-One Customer Support Solution for Healthcare Industry

Healthcare Provider

Healthcare Provider

 From appointment scheduling and appointment reminders to physician referral, we keep your customers in the loop with 24x7 empathetic support.

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Medical Device

Medical Device

At Ameridial, we act as a catalyst to perk up your medical device customer service by offering industry-specific call center solutions. It includes answering support, technical assistance, complaint handling, etc.

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Healthcare Payers

Healthcare Payers

Acquire leads, manage databases, validate claims, and reduce confusion with our professional support services.

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Medicare

Medicare

Hundreds of doctors and dentists rely on us for our efficient and compliant customer service. These services include pharmacy and prescription assistance to resolving member inquiries to annual enrollment and billing.

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