Company » Leadership
Meet the Ameridial Team
Meet our mentors, leaders, and pioneers continuously driving Ameridial toward success. Their combined experience and deep
domain knowledge help us design and deliver innovative solutions to our clients, employees, and investors.
Co-Founder & Director
Co-Founder & Director
Executive Vice President
Vice President, Service Delivery
Terri’s invaluable expertise and broad business range have powered a history of developing successful process improvements that drive productivity, reliability, and client satisfaction. Terri fulfills a critical executive role overseeing all facets of service delivery across the organization, with accountability for P&L across multiple client accounts, call center sites, and delivery teams. Prior to assuming the role of Vice President of Operations for Ameridial Inc, Terri achieved experience driving positive outcomes across Operations Leadership, Call Center Operations, Delivery Management, Risk Management, HR Management, Executive Leadership, and Process Improvement in multiple roles with Ameridial Inc and InfoCision Management Corporation positioning herself as a key member of each company and a driving force for growth. Terri holds a Bachelor’s Degree in Marketing from University of Akron.
Vice President, Client Services
As Vice President of Client Services, she leads the Program Management and Implementation groups. Clients appreciate her experience and strategic insight into the success of a program. Topaz joined Ameridial in 1991 and has played several roles in supporting excellence in client service. As a Program Manager with Ameridial, Topaz managed a major wireless telecommunications reseller for inbound customer care and sales. She also coordinated inbound customer care for a major eye healthcare service, with Ameridial providing benefit explanation and provider locator services. Topaz successfully managed programs with annualized revenue of $8+ million. Her experience and tenure with Ameridial has helped the company excel. Topaz has an Associate’s Degree in Marketing Management.
VP of Client Services - Healthcare
Shenna leverages her 25+ years of operations and call center expertise to benefit Ameridial customers. She utilizes her extensive experience in Commercial and Medicare/Medicaid health insurance to lead the Client Services Team in the Healthcare Sector. Shenna previously served as Director of Customer Operations at Blue Cross Blue Shield of Louisiana, Molina Healthcare of Michigan, Beaumont (Oakwood) Health, and Spectrum Charter and played a key role in the continued development of strategic provider and member relationships. Shenna earned several designations for managed healthcare through America's Health Insurance Plans (AHIP), an Executive Leadership Certification from Northwestern University - Kellogg School of Management, and an MBA from Nova Southeastern University in Business and Entrepreneurship. Her ability to effectively balance client demands with internal demands is what motivates her to deliver best-in-class results for our clients.
Strategic Business Unit (SBU) Head – Telecom, Utility, Ecom
Cheryl Lewis is the Strategic Business Unit (SBU) Head for telecom, utility and eCommerce for Ameridial, a Fusion Group Company. She has joined Ameridial team bringing her expertise in the technology sector to lead sales, client service, as well as mergers and acquisitions. Prior to joining Ameridial, Cheryl Lewis was the former President/CEO at DependableIT and former COO for Facedrive. With more than 25 years of customer service experience in the technology and field service space, she was committed to leading the operational performance and business development for DependableIT's Contact Centre Services, Dependable Home Tech’s field service division, and Facedrive’s Rideshare platform. she was a key player in the rapid expansion of Cancable Inc.’s 250% growth and U.S start up.
Director of Sales
As the Director of Sales, Peter focuses on strategic acquisition and growth of business across the commercial division of Ameridial’s North American operations. For over 25 years Peter has worked at all levels of leadership in the contact center space, bringing with him a wealth of knowledge and experience in operations, training and development, business development, and client services. In his 2+ years with Ameridial, Peter has successfully grown the company’s portfolio, establishing strong long- term relationships by working closely with clients and all internal departments within Ameridial/Fusion. Peter attended Missouri State University where he studied English and Communications.
Senior Director of Client Services
Keir Lovell is the Senior Director of Client Services for Ameridial, a Fusion Group company. With a portfolio that includes business in seven countries across four continents, Keir has been an important part of the Fusion family for the past 10 years. His expertise includes Client Relations, Sales and Contract Negotiations. Keir has a degree in Computer Aided Drafting & Design and has experience in working with Nikon Canada and Rogers Wireless.
Senior Director of HR
Jeanie Vazquez is the Senior Director of HR at Ameridial, a Fusion Group Company. She has over 19 years of experience in HR Management and Operations. Jeanie has led key growth initiatives and was instrumental in Ameridial’s expansion in North America and Latin America. As country manager, she established and accelerated the growth of our operations in El Salvador. Jeanie’s growth-driven vision and her drive to constantly improve people-management processes at Ameridial make her a strong, insightful, and efficient leader.
Site Head - Canada
Dwight Joseph leads Ameridial’s Canadian operations located in Montreal, Quebec. He has been instrumental in driving growth and increased customer satisfaction for his clients by maximizing staff efficiency and reducing cost. He has over 17 years’ experience in the IT field and 12 years’ Contact Center experience in Technical Help Desk, Customer Service, B2B and Sales. Dwight has studied Business Management and possesses an Associates’ Degree in Informational Technology from T.A. MarryShow College affiliated with St. George’s University.
Site Head - El Salvador & Jamaica
As the site head, Dhanasekar focuses on daily operations and site growth of El Salvador and Jamaica. He has 16 years of experience in Operations and has worked in different locations where he made a strong people connect for business development. In his 3+ years with Ameridial, Dhana established strong relationships with both internal team and clients. He is responsible for managing P&L, Client Relationship, Transitions management, Project Management. He also has experience in different sectors like telecom, eCommerce, hospitality and banking.