Company » Leadership

Meet the Ameridial Team

Meet our mentors, leaders, and pioneers continuously driving Ameridial toward success. Their combined experience and deep

domain knowledge help us design and deliver innovative solutions to our clients, employees, and investors.

Pankaj Dhanuka
Co-Founder & Director
As co-founder and chief executive officer of Fusion BPO Services, Pankaj Dhanuka is responsible for Fusion’s strategy for growth and profitability, Sales and marketing, finance, technology as well as for the vision for the brand. Since the very beginning, Pankaj has guided Fusion towards success with his astounding business development skills, finance, and growth strategies as well as his brand vision. Under his regime, Fusion continues to grow into one of the fastest growing outsourcing service providers in the world. Originally from India, Pankaj is a Chartered accountant from ICAI. He graduated from St. Xavier’s College with a degree in accounting and business management.
Kishore Saraogi
Co-Founder & Director
Kishore Saraogi is the co-founder and director of Fusion BPO Services. He is responsible for Fusion’s operational and financial strategy, technology, acquisitions, and expansion. Kishore brings over ten years of management experience to Fusion. His operational management skills, the ability to think outside the box and the ability to find easy and cost-effective solutions have helped Fusion become a leading name in the outsourcing industry. Under his guidance, Fusion has experienced robust growth both in terms of expansion and revenue. Originally from India, Kishore is a finance graduate from St. Xavier’s College, University of Calcutta.

Matt McGeorge
Executive Vice President
Matt joined Ameridial in 2009 and is presently responsible for the overall North America operations and business development. With nearly two decades of customer service and sales experience, Matt offers detailed insight and realistic solutions to meet client program needs while surpassing expectations. He brings professionalism and integrity to every project as he puts client needs first. Additionally, as part of the global leadership team and Matt works with the international team to develop and execute the organizations' strategic initiatives. In his tenure with Ameridial and Fusion, Matt has immersed himself in the business learning every nuance of the organization from call center operations to client services. In every capacity, Matt has demonstrated a thorough understanding of the day-to-day operations and program management with a proven record of meeting or exceeding client goals and expectations. He has held several key positions during his time, including Account Manager, where he was responsible for one of our largest non-profit clients, Call Center Director, where he oversaw the day-to-day operations of our North Carolina call center and Business Development Manager, where he's successfully brought on new business partnerships across multiple industries. Matt studied Business Administration and Management at both The University of Akron and Stark State Technical College.
Terri Peterman
Vice President, Service Delivery

Terri’s invaluable expertise and broad business range have powered a history of developing successful process improvements that drive productivity, reliability, and client satisfaction. Terri fulfills a critical executive role overseeing all facets of service delivery across the organization, with accountability for P&L across multiple client accounts, call center sites, and delivery teams. Prior to assuming the role of Vice President of Operations for Ameridial Inc, Terri achieved experience driving positive outcomes across Operations Leadership, Call Center Operations, Delivery Management, Risk Management, HR Management, Executive Leadership, and Process Improvement in multiple roles with Ameridial Inc and InfoCision Management Corporation positioning herself as a key member of each company and a driving force for growth. Terri holds a Bachelor’s Degree in Marketing from University of Akron.

Topaz Tolloti
Vice President, Client Services

As Vice President of Client Services, she leads the Program Management and Implementation groups. Clients appreciate her experience and strategic insight into the success of a program. Topaz joined Ameridial in 1991 and has played several roles in supporting excellence in client service. As a Program Manager with Ameridial, Topaz managed a major wireless telecommunications reseller for inbound customer care and sales. She also coordinated inbound customer care for a major eye healthcare service, with Ameridial providing benefit explanation and provider locator services. Topaz successfully managed programs with annualized revenue of $8+ million. Her experience and tenure with Ameridial has helped the company excel. Topaz has an Associate’s Degree in Marketing Management.

Shenna Bain
VP of Client Services - Healthcare

Shenna leverages her 25+ years of operations and call center expertise to benefit Ameridial customers. She utilizes her extensive experience in Commercial and Medicare/Medicaid health insurance to lead the Client Services Team in the Healthcare Sector. Shenna previously served as Director of Customer Operations at Blue Cross Blue Shield of Louisiana, Molina Healthcare of Michigan, Beaumont (Oakwood) Health, and Spectrum Charter and played a key role in the continued development of strategic provider and member relationships. Shenna earned several designations for managed healthcare through America's Health Insurance Plans (AHIP), an Executive Leadership Certification from Northwestern University - Kellogg School of Management, and an MBA from Nova Southeastern University in Business and Entrepreneurship. Her ability to effectively balance client demands with internal demands is what motivates her to deliver best-in-class results for our clients.

Peter Giglio
Director of Sales

As the Director of Sales, Peter focuses on strategic acquisition and growth of business across the commercial division of Ameridial’s North American operations. For over 25 years Peter has worked at all levels of leadership in the contact center space, bringing with him a wealth of knowledge and experience in operations, training and development, business development, and client services. In his 2+ years with Ameridial, Peter has successfully grown the company’s portfolio, establishing strong long- term relationships by working closely with clients and all internal departments within Ameridial/Fusion. Peter attended Missouri State University where he studied English and Communications.

Keir Lovell
Senior Director of Client Services

Keir Lovell is the Senior Director of Client Services for Ameridial, a Fusion Group company. With a portfolio that includes business in seven countries across four continents, Keir has been an important part of the Fusion family for the past 10 years. His expertise includes Client Relations, Sales and Contract Negotiations. Keir has a degree in Computer Aided Drafting & Design and has experience in working with Nikon Canada and Rogers Wireless.

Jeanie Vazquez
Senior Director of HR

Jeanie Vazquez is the Senior Director of HR at Ameridial, a Fusion Group Company. She has over 19 years of experience in HR Management and Operations. Jeanie has led key growth initiatives and was instrumental in Ameridial’s expansion in North America and Latin America. As country manager, she established and accelerated the growth of our operations in El Salvador. Jeanie’s growth-driven vision and her drive to constantly improve people-management processes at Ameridial make her a strong, insightful, and efficient leader.

Dwight Joseph
Site Head - Canada

Dwight Joseph leads Ameridial’s Canadian operations located in Montreal, Quebec. He has been instrumental in driving growth and increased customer satisfaction for his clients by maximizing staff efficiency and reducing cost. He has over 17 years’ experience in the IT field and 12 years’ Contact Center experience in Technical Help Desk, Customer Service, B2B and Sales. Dwight has studied Business Management and possesses an Associates’ Degree in Informational Technology from T.A. MarryShow College affiliated with St. George’s University.

Dhanasekar D
Site Head - El Salvador & Jamaica

As the site head, Dhanasekar focuses on daily operations and site growth of El Salvador and Jamaica. He has 16 years of experience in Operations and has worked in different locations where he made a strong people connect for business development. In his 3+ years with Ameridial, Dhana established strong relationships with both internal team and clients. He is responsible for managing P&L, Client Relationship, Transitions management, Project Management. He also has experience in different sectors like telecom, eCommerce, hospitality and banking.