Our Leadership Team

The Ameridial leaders have extensive industry experience and a total focus on service that leads to results. This enables us to expertly execute call center support for the industries in which we specialize.

Our team works together to support our clients with the same quality, service excellence and commitment they would expect from their own internal call centers.

Meet the Ameridial Team

Jim McGeorge
Chairman
Jim is the original founder of Ameridial, starting the company in 1987 as an outbound call center focused on boosting door-to-door campaign revenues for several non-profits. As Chairman, Jim is the strategic leader behind Ameridial’s success and steady growth, beginning with just seven employees and now a market leader with more than 1,000 stations and 10 call centers. Ameridial customers benefit from Jim’s many years of experience in direct marketing and his well-earned reputation for exemplary team building and detailed business insights.He continues to plan for Ameridial’s strategic growth while leading a team of professionals delivering measurable results for customers. Jim graduated Magna Cum Laude in 1983 with a Bachelor of Arts in Business Management from Walsh College.
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Partho Choudhury
President
Partho leverages his 25+ years of marketing, sales and operations expertise to benefit Ameridial customers. He utilizes his extensive experience to lead the Ameridial Executive Team. Partho previously served as Senior Manager at BCE Inc., Sprint PCS, CareerBuilder.com, Pfizer, Sara Lee and Proctor & Gamble. He also founded Customer Advisors International, integrated into Ameridial in January 2005. As President, Partho currently sets Ameridial’s strategic direction. He holds an MBA from the Kellogg School of Management, Northwestern University.
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Matt McGeorge
Executive Vice President
As the Executive Vice President, Matt has a strong focus on the long-term strategic growth of the organization along with responsibilities for the overall sales and marketing strategy. Matt brings over 10 years of customer service and sales experience to Ameridial. In his 7+ years here Matt has immersed himself in the business—learning and mastering every nuance of the organization from call center operations to client services. In every capacity, Matt has demonstrated a thorough understanding of the day-to-day operations and program management with a proven track record of meeting or exceeding client goals and expectations. Matt attended both the University of Akron and Stark State College where he studied business management and engineering.
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Craig J Vretas
Vice President, Healthcare Sales
Craig is responsible for the development and acquisition of new business for Ameridial’s Healthcare Division. Craig has 25+ years of experience in the industry. Joining Ameridial in 1997, Craig is a true call center professional. He worked his way from call center manager, project manager and then to director of business development before taking on his current role. Craig offers detailed insight and realistic solutions to meet client program needs while surpassing expectations. With extensive experience in customer service and support, he brings professionalism and integrity to every project as he puts client needs first. Craig was previously Customer Care Manager for a long distance company and Outbound Telemarketing Supervisor for Time Warner Cable. Craig holds a Bachelor of Arts degree in Communications from The Ohio State University.
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Jeff Velodota
Vice President, Business Development
In his role as Vice President of Business Development, Jeff offers 30+ years of direct and progressive experience in contact center sales, client services and operations. Having begun his career while in college as a representative, Jeff quickly worked his way through all major operations roles en route to becoming VP of Client Services. Having a firm grasp on all facets of operations and client services, Jeff transitioned to sales. Jeff has focused on consultative sales as his primary responsibility since 2000. An efficiency expert focused on engineering long-standing, mutually beneficial partnerships, Jeff is adept at selling and building solutions for your inbound and outbound needs. Jeff lives in Savannah, GA, and received his BS in Accounting from University of Connecticut.
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Terri Peterman
Vice President, Service Delivery
Terri is responsible for day-to-day leadership and general management of the company and her hard work has helped establish Ameridial as a respected, award-winning provider. Under her watch, Ameridial consistently achieves year-over-year growth, including the distinction of being ranked as a “Top 50” Teleservices Agency by Customer Inter@ction Solutions Magazine. Prior to joining Ameridial, Terri served as Program Manager at InfoCision Management Corporation in both fundraising and direct marketing. With the R&D team, she supported direct marketing by testing and developing scripts and call flow as well as analytics of team performance. Terri’s background includes six years of direct sales and two years of Term Life insurance sales, with more than 21 years of management and human resource experience. Terri received her Bachelor of Science degree in Marketing from University of Akron and she currently participates in Executive Leadership and Management programs.
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Topaz Tolloti
Vice President, Client Services
As Vice President of Client Services, she leads the Program Management and Implementation groups. Clients appreciate her experience and strategic insight into the success of a program. Topaz joined Ameridial in 1991 and has played several roles in supporting excellence in client service. As a Program Manager with Ameridial, Topaz managed a major wireless telecommunications reseller for inbound customer care and sales. She also coordinated inbound customer care for a major eye healthcare service, with Ameridial providing benefit explanation and provider locator services. Topaz successfully managed programs with annualized revenue of $8+ million. Her experience and tenure with Ameridial has helped the company excel. Topaz has an Associate’s Degree in Marketing Management.
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Richard Smalley
Chief Information Officer
Under Richard’s leadership, Ameridial clients have access to the highest level technical solutions in the industry. His expertise and knowledge bolster the success of Ameridial. Richard leads a team of professionals utilizing the best resources, knowledge, and experience to develop innovative solutions and cutting-edge call center technology. In his role as CIO, he works diligently to ensure Ameridial’s clients succeed. Richard holds a B.S. in Electronic Engineering Technologies from DeVry University and an MBA with a concentration in Software Development from Keller Graduate School.
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Jason Hippler
Director, Implementation
Jason has been an integral part of the Ameridial team since 1999. He is a talented and effective manager responsible for all Ameridial inbound programs. Jason is responsible for the implementation of many of Ameridial’s clients. He has successfully managed and implemented numerous programs of varying detail and complexity. Throughout the development, implementation, and incubation process, Program Managers report to Jason. Jason understands the big picture in the call center industry, having managed day-to-day operations of both inbound and outbound programs. He is a graduate of Kent State University with a Bachelor of Business Administration degree.
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