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Medical Scribing Services

Real-Time Accuracy.
More Time for Care

Ameridial delivers HIPAA-compliant medical scribing services that combine clinical precision, efficiency, and empathy. From live and virtual scribing to AI-assisted and ER documentation, we help healthcare providers eliminate after-hours charting, reduce burnout, and improve documentation accuracy—securely and seamlessly.
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Restoring the Human Connection in Clinical Care

Healthcare professionals are under constant pressure to balance patient care with detailed documentation.
Ameridial’s medical scribing services relieve that burden.

Our trained scribes support physicians by documenting encounters in real time—whether in person, virtually, or through secure remote connections. Every note is captured directly into the EHR with precision, compliance, and clarity. By offloading data entry, providers can focus on what matters most: patients.

Comprehensive Medical Scribing Solutions

Ameridial’s scribing portfolio covers every modern documentation model, built for scalability, compliance, and care quality.

Live Medical
Scribing

Real-time documentation during patient visits to healthcare providers, ensuring accuracy and complete records while allowing clinicians to focus entirely on patient interaction.

Virtual Medical
Scribing

Secure remote scribing for telehealth, multi-site, and hybrid practices. Our virtual scribes connect through encrypted audio or video channels to update EHRs in real time.

Appointment Scheduling

AI Medical
Scribing

Intelligent transcription and AI-generated drafts reviewed and finalized by certified medical scribes to ensure accuracy, compliance, and contextual completeness.

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ER (Emergency
Room) Scribing

Rapid, precise documentation for emergency departments & trauma centers. Our ER scribes capture triage, procedures, and discharge summaries in real time to support speed, coding accuracy, & continuity of care.

Each model operates within Ameridial’s HIPAA, SOC 2 Type II, and ISO 27001 frameworks,
ensuring complete data protection and regulatory adherence.

Technology-Enabled Documentation Excellence

Ameridial combines human expertise with intelligent automation for speed, accuracy, and consistency.

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Voice-to-Text Transcription

Captures encounters in real time for quick note generation.
Conversational AI

AI Validation Checks

Detects missing details, coding mismatches, and data gaps.
Accent Harmonizer

Structured Templates

Ensures specialty-specific consistency and compliance.
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Real-Time QA Oversight

Continuous auditing for accuracy and adherence.

Accent Harmonizer

Analytics & Reporting

Transparency into turnaround time, accuracy, and provider satisfaction.
AI
medical scribing
Our AI medical scribing tools enhance—not replace—human judgment, ensuring
that every chart reflects empathy, precision, and compliance.

Benefits of Ameridial’s Medical Scribing Services

Less After Hours Charting

30–40 % Less After-Hours Charting

Free clinicians from administrative tasks.
Improved Documentation Accuracy

Improved Documentation Accuracy

Real-time capture minimizes omissions and errors.
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Faster Reimbursement Cycles

Complete, coding-ready charts accelerate billing.
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HIPAA-Compliant Security

Patient data protected under rigorous standards.
Scalable-Support

Scalable Workforce

Flexible models for hospitals, clinics, and telehealth providers.
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EHR Proficiency

Scribes trained across Epic, Cerner, Athenahealth, and more.
Reduced Burnout

Reduced Burnout

Relieve cognitive
and administrative fatigue.
Lifestyle

24/7 Coverage

Always-on documentation support aligned with provider schedules.

Why Healthcare Organizations Choose Ameridial

Healthcare organizations choose Ameridial for our proven ability to combine efficiency,
empathy, and compliance in every scheduling interaction.
Why Choose
Experienced Staff

Clinical Expertise

Scribes trained in multi-specialty documentation.

hippa

Operational Experience

30 years of healthcare BPO excellence.

omnichannel

End-to-End Compliance

HIPAA, SOC 2, and ISO certified infrastructure.

AI + Human Collaboration

Hybrid models deliver both speed and accuracy.

Integrated-AI

Customizable Models

Live, virtual, AI, and ER scribing tailored to
your needs.

Cost Efficiency

Lower overhead while improving provider productivity.

Integrated-AI

Customizable Models

Live, virtual, AI, and ER scribing tailored to
your needs.

PCI Certified

PCI DSS 4.0.1

bsi-27001

ISO 27001:2022

HIPPA

HIPAA Compliant

AICIPA SOC 2

SOC 2 Type II

MBE-Certification

MBE

Get in Touch Today

Ready to reduce charting fatigue and improve documentation accuracy?
Partner with Ameridial for live, virtual, AI, and ER medical scribing services that combine speed, compliance, and compassion.

    Frequently Asked Questions (FAQs)

    Here are answers to the most common questions about Ameridial’s healthcare RCM BPO and outsourcing services.

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    Trained professionals document clinical encounters in real time, ensuring accurate, compliant, and complete EHR notes.

    A scribe documents patient visits as they occur, allowing physicians to focus entirely on the patient.

    Yes. Our ER scribes handle high-acuity, trauma, and emergency documentation accurately and efficiently.

    Remote scribes connect via secure audio/video to document encounters in real time within the EHR.

    AI technology assists in transcribing and structuring notes, which are verified by human scribes for accuracy and compliance.

    Healthcare Insights

    Discover healthcare insights worth reading—designed to inform, inspire,
    & transform how you connect payers, providers, and patients.
    Payer Call Center Solutions: Moving Beyond Basic Member Support

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    Streamlining Member Enrollment: Best Practices for TPA BPO Success

    Back Office Outsourcing for Payers and TPAs: Improving Efficiency Beyond the Phones

    Back Office Outsourcing for Payers and TPAs: Improving Efficiency Beyond the Phones

    As a VP of Medicare Operations, you operate in a space where member experience, compliance, and operational performance intersect. Every call, claim, and inquiry your team handles has a measurable impact on CMS STAR Ratings, Quality Bonus Payments, and your plan’s market reputation. Choosing the right outsourcing partner is not just a tactical decision—it’s a strategic one that can define your plan’s success trajectory. In recent years, many health plans have discovered that the key to sustaining quality outcomes lies in partnering with a Medicare BPO in the USA. Domestic outsourcing has proven to deliver stronger compliance, better communication, and higher member satisfaction—critical drivers in a post-COVID, member-centric Medicare landscape. Why U.S.-Based Outsourcing Matters More Than Ever The traditional argument for offshore outsourcing—cost savings—no longer holds the same weight in Medicare operations. As CMS continues to increase the weight of member experience metrics, quality has replaced cost as the true differentiator. 1. A Shared Language and Culture of Care For senior members, communication is more than information exchange—it’s reassurance. U.S.-based agents understand the nuances of American healthcare, regional dialects, and the senior mindset. That familiarity builds comfort and trust, particularly in sensitive conversations about coverage, billing, or benefits. “ When a member speaks to someone who truly understands their world—their pace, their needs—it changes everything. It’s not just service; it’s support they can feel. — Medicare Operations Leader, Ameridial 2. Proven Impact on STAR Ratings and Member Retention CMS STAR Ratings are driven by member experience—now accounting for over half of the total rating weight. Measures like Getting Needed Care, Customer Service, and Care Coordination are directly shaped by how well members are supported when they reach out. Research shows that U.S.-based contact centers score up to 20% higher in satisfaction for healthcare interactions compared to offshore teams. This improvement translates into tangible financial outcomes through higher Quality Bonus Payments (QBPs) and improved retention rates. “ Every improved interaction moves the needle. It’s not an abstract metric—it’s a measurable boost in STAR performance. — Ameridial Quality Director 3. Operational Clarity and Compliance Confidence Medicare operations are governed by some of the strictest data protection rules in the world. Domestic BPO providers simplify compliance by keeping all Protected Health Information (PHI) within U.S. borders, subject to HIPAA, CMS, and PCI DSS standards. A 2024 IBM study found that the average cost of a healthcare data breach is $10.93 million. The risk of cross-border data exposure is simply too high for Medicare Advantage plans to justify. Ameridial’s onshore operations provide an additional layer of legal and operational clarity, ensuring member trust remains intact. “ Compliance isn’t just a process—it’s our promise. Our systems and people are trained to treat every record as if it belongs to someone they know personally. — Ameridial’s Compliance & Risk Manager 4. Faster Collaboration, Real-Time Oversight When your BPO operates in the same time zones and cultural context as your internal teams, communication becomes frictionless. This enables rapid response to CMS updates, real-time QA calibration, and faster resolution of escalations. Ameridial’s domestic operations give health plans full visibility into performance dashboards, allowing plan leaders to track service quality, FCR, and member sentiment in real time. 5. Consistency and Workforce Stability Employee retention rates at U.S.-based Medicare BPOs tend to be significantly higher than offshore operations, reducing retraining costs and ensuring experienced agents handle complex inquiries. This continuity supports accurate issue resolution and long-term member satisfaction. “ Our tenured agents don’t just know the process—they know the people behind the process. That connection is what keeps our service consistent, even during peak season. — Ameridial Medicare Program Manager The Ameridial Advantage: Built for Medicare Excellence With 35+ years of healthcare outsourcing experience, Ameridial delivers secure, empathetic, and scalable Medicare support for plans nationwide. Our operations combine compliance rigor with human warmth—ensuring every member interaction is both accurate and compassionate. Our Medicare BPO in the USA includes: Dedicated, Medicare-trained agents for AEP and OEP Secure, HIPAA- and SOC 2-certified contact centers Real-time analytics for STAR metric visibility Multichannel communication: phone, chat, SMS, and email Automated QA monitoring and compliance auditing U.S.-based supervision and leadership oversight Ameridial also offers right-shoring flexibility, combining onshore, nearshore, and offshore delivery models to balance cost with quality—while keeping all sensitive member interactions securely managed within the U.S. The Bottom Line: Quality Is the New Cost Advantage For Medicare Advantage plans, success isn’t measured by how cheaply you can operate—it’s measured by how well you serve. Partnering with a Medicare BPO in the USA gives your members the clarity, empathy, and compliance assurance they deserve, while helping your organization achieve measurable improvements in STAR ratings and retention. By choosing Ameridial, you’re not just outsourcing—you’re elevating the standard of care your members experience every time they pick up the phone. Discover how Ameridial’s U.S.-based Medicare BPO solutions can help your plan enhance compliance, reduce risk, and improve STAR performance.

    How Outsourcing Can Improve STAR Ratings for Medicare Advantage Plans

    Ameridial, a U.S.-based healthcare BPO, delivers HIPAA-compliant contact center solutions connecting payers, providers, & patients with secure, attentive care.

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