Your Nearshore Healthcare Call Center Partner in the Caribbean
Why Choose Jamaica for Nearshore
Healthcare Outsourcing
Jamaica has established itself as the Caribbean’s most reliable destination for nearshore healthcare call center services—offering English-speaking excellence, strong healthcare literacy, and close proximity to North America. Ameridial’s Kingston delivery center helps clients achieve cost efficiency, scalability, and compliance while keeping patient experience at the forefront.
Native English Fluency
Ideal for North American healthcare engagement.
Proximity to the U.S.
Healthcare Process Expertise
Specialized training in claims, member support, and telehealth workflows.
Certified Compliance Framework
SOC 2 Type II, PCI DSS, and HIPAA audited site.
Scalable Operations
Services We Offer from Jamaica
engagement solutions across the healthcare continuum.
Appointment Scheduling & Reminders
Multichannel scheduling and proactive outreach to reduce no-shows and improve patient access.
Patient & Member Support
Handle benefits, coverage, and general inquiries with professionalism and empathy.
Eligibility & Enrollment Assistance
Guide members through verification, onboarding, and plan changes with accuracy and care.
Claims Management Support
Assist payers and TPAs with submissions, follow-ups, and reconciliation for faster resolution.
Pharmacy & Medication Assistance
Support refill reminders, benefit verification, and multilingual medication adherence outreach.
Telehealth Coordination
Help patients and providers navigate virtual platforms and troubleshoot in real time.
Post-Discharge & Chronic Care Outreach
Engage members in continuity-of-care and condition management campaigns.
Healthcare Back-Office Services
Manage documentation, data entry, and coding within secure, HIPAA-compliant systems.
Industries We Serve
Our HIPAA-compliant healthcare BPO in Jamaica supports diverse healthcare ecosystems:
Healthcare Payers & TPAs
Claims, eligibility, and benefit management.
Healthcare Providers
Telehealth Network
Pharmacies & PBMs
MedTech & DME Firms
Health & Wellness Programs
Advantages of Our Nearshore
Healthcare Call Center in Jamaica
and patient-first service—backed by the compliance assurance U.S. healthcare organizations require.
HIPAA & PCI DSS Certified
U.S.-aligned data protection and compliance framework.
Bilingual Capability
English and Spanish support for cross-border healthcare programs.
Operational Resilience
Redundant power and network infrastructure.
Cultural Compatibility
High-Quality Delivery
Scalable Workforce Model
Graduate-Level Talent
PCI DSS 4.0.1
ISO 27001:2022
HIPAA Compliant
SOC 2 Type II
MBE
Get in Touch Today
Connect with Ameridial’s healthcare call center in Jamaica—your nearshore bridge to seamless,
secure, and compassionate Caribbean healthcare outsourcing.
Frequently Asked Questions (FAQs)
What services does Ameridial provide from Jamaica?
We deliver multilingual patient support, claims processing, telehealth coordination, and back-office healthcare services.
Is the Jamaica center HIPAA-compliant?
Yes—our Kingston site is SOC 2 Type II, PCI DSS, and HIPAA certified.
What regions does the Jamaica center serve?
We support healthcare clients across the U.S., Canada, and the Caribbean.
What languages do your agents speak?
Our workforce is primarily English-speaking with Spanish capability for regional flexibility.
What industries do you serve from Jamaica?
Healthcare payers, providers, pharmacies, telehealth, and MedTech organizations.
Healthcare Insights
& transform how you connect payers, providers, and patients.
Company
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