Multilingual Healthcare CX
for the Americas and Beyond
Why Choose Colombia for Healthcare Outsourcing
Colombia has become one of Latin America’s most advanced BPO hubs, combining language versatility, healthcare process knowledge, and cost-effective scalability. For organizations seeking multilingual healthcare contact center support in a nearshore model, Colombia offers both quality and convenience.
Bilingual Talent Pool
Nearshore to the U.S.
Cultural Affinity
Healthcare Specialization
Regulatory Readiness
Services We Offer from Colombia
engagement solutions for healthcare clients across the Americas.
Appointment Scheduling & Reminders
Manage patient appointments, reminders, & cancellations through voice, SMS, & digital channels.
Patient & Member Support
Handle inbound inquiries, benefit verification, and provider coordination in English and Spanish.
Eligibility & Claims Support
Verify coverage, process claims inquiries, and support payers and TPAs with transparent communication.
Pharmacy Assistance
Provide refill reminders, insurance verification, and bilingual prescription counseling.
Telehealth Support
Guide patients and providers through virtual visit setup, troubleshooting, and follow-up.
Care Management & Chronic Outreach
Support preventive campaigns, post-discharge calls, and chronic condition adherence programs.
Back-Office Healthcare Services
Manage data entry, document processing, and coding support under strict compliance controls.
Wellness & Education Campaigns
Deliver multilingual engagement programs that promote healthy behaviors and patient activation.
Industries We Serve
Healthcare Payers & TPAs
Healthcare Providers
Telehealth Platforms
Pharmacies & PBMs
MedTech & DME Companies
Health & Wellness Programs
Advantages of Ameridial’s Colombia Contact Center
Ameridial’s medical call center in Colombia connects healthcare organizations with patients through compassionate,
accurate, and compliant communication—bridging continents while upholding care quality.
Bilingual Healthcare Expertise
English-Spanish fluency with medical process proficiency.
Nearshore Convenience
Time-zone alignment with the U.S. for real-time communication.
Cultural Compatibility
Empathetic, patient-centric communication style.
HIPAA-Aligned Security
Cost Efficiency
Scalable Operations
Analytics & QA
PCI DSS 4.0.1
ISO 27001:2022
HIPAA Compliant
SOC 2 Type II
MBE
Get in Touch Today
Looking to expand your patient and member support across the Americas?
Partner with Ameridial’s healthcare customer service in Colombia for secure, scalable, and bilingual healthcare engagement.
Frequently Asked Questions (FAQs)
What healthcare services does Ameridial offer from Colombia?
We provide bilingual patient support, appointment management, claims assistance, and telehealth engagement.
Which languages are supported in your Colombia center?
We provide services in English and Spanish, with additional multilingual coverage available upon request.
Is your Colombia site HIPAA-compliant?
Yes—our operations follow Ameridial’s global compliance standards, aligned with HIPAA and SOC 2 Type II.
Do you serve both U.S. and Latin American healthcare clients?
Yes, we support payers, providers, and MedTech firms across North America, Latin America, and the Caribbean.
What makes Colombia ideal for healthcare outsourcing?
It offers bilingual talent, cultural affinity with U.S. patients, and cost-efficient scalability.
Healthcare Insights
& transform how you connect payers, providers, and patients.
Company
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