A leading U.S. EEG provider offering at-home VEEG testing partnered with Ameridial to improve the way they supported patients. Their prescription volume, scheduling needs, and follow-up calls were growing quickly. The internal team could not keep up with the rise in inquiries, appointment changes, and insurance questions. As delays increased, patients waited longer, and the provider began losing opportunities that directly affected revenue.
The organization needed steady support that could handle daily communication, reduce scheduling gaps, and keep patients moving through the VEEG process without confusion. Ameridial stepped in with a clear, scalable solution. Our team focused on answering patient questions, coordinating appointments, managing reminders, and supporting the workflow required for timely neurological testing.
Once Ameridial’s support model launched, the results were easy to see. Patients received answers faster. Scheduling became smoother. Missed appointments dropped, and follow-up communication became more consistent. The provider’s internal team finally had room to focus on clinical duties instead of juggling administrative tasks and high call volume. With fewer delays and clearer processes, patients moved through the testing steps with far less friction.
These improvements led to a major financial outcome: more than $1M in revenue growth during the first month. The increase came from better scheduling accuracy, higher completion rates, and fewer bottlenecks slowing down the VEEG workflow. The provider gained stability, efficiency, and stronger engagement from patients who depend on reliable neurological testing.
This case shows how healthcare BPO EEG support can help diagnostic organizations reduce pressure, improve communication, and grow revenue without adding internal strain. Ameridial brought structure, trained healthcare agents, and a patient-first approach that helped this EEG provider achieve measurable gains in a very short time.
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