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Onshore Healthcare Call Center Services in the United States

Ameridial delivers onshore healthcare call center excellence from the U.S.—combining regulatory compliance, clinical understanding, and empathetic communication to enhance patient and member engagement nationwide.
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Where Healthcare Meets Human Connection

As a U.S.-based healthcare BPO, Ameridial provides HIPAA-compliant, omnichannel solutions that span the entire patient journey—from scheduling & claims to clinical coordination & pharmacy support.

For over 30 years, we’ve supported healthcare payers, providers, and wellness organizations with contact center services that merge efficiency with empathy. Our U.S. delivery centers deliver the assurance of proximity, the precision of compliance, and the warmth of human understanding that patients and members value most.

Each interaction is backed by secure infrastructure, skilled agents, and real-time oversight to ensure service quality, privacy, and satisfaction—every time.

Our U.S. Delivery Centers

Ameridial operates nine delivery centers across Belize, providing scalability, redundancy, and healthcare process depth. Our operations combine U.S.-aligned governance with nearshore agility, ensuring consistent quality across every site.

SPINDALE, NORTH CAROLINA

515 Oakland Road, Spindale, NC 28160

Ameridial’s Onshore Healthcare Center of Excellence, Spindale serves as our flagship U.S. delivery site—dedicated to payers, providers, and pharmacy networks. The center delivers HIPAA-compliant engagement, eligibility verification, claims management, and chronic care outreach with secure, empathetic precision.

NORCROSS, GEORGIA

3150 Holcomb Bridge, Suite 300, 3rd Floor, Norcross, GA 30071

Our Georgia center strengthens inbound and outbound healthcare operations, supporting payers, wellness programs, and health product lines with compliant communication and measurable outcomes.

BOYNTON BEACH, FLORIDA

791 Park of Commerce Blvd, Boca Raton,
FL 33487

Strategically positioned to support appointment scheduling, member outreach, and provider communication, our Florida center’s bilingual workforce enhances accessibility and patient satisfaction.

HOUSTON, TEXAS

9702 Bissonnet Street, Suite 2250W,
Houston,TX 77036

Houston delivers high-volume healthcare voice and non-voice services for payers, providers, and telehealth clients—ensuring efficiency, compliance, and reliability across all interactions.

DALLAS, TEXAS

4835 Lyndon B Johnson Fwy #900,
Dallas, TX 75244

Our Dallas hub supports medical BPO and healthcare communication, including medical scribe operations and patient support programs—balancing operational excellence with compliance.

Why Choose Ameridial U.S. Centers

Belize offers a nearshore advantage that feels truly onshore—combining English fluency, cultural affinity, and real-time alignment with U.S. healthcare operations.

Ameridial’s healthcare call center in Belize brings the empathy of human-led service and the precision of compliance-driven processes together. Healthcare payers, providers, pharmacies, and MedTech firms trust Ameridial for patient-centered outsourcing that meets U.S. regulatory standards while delivering measurable cost efficiency.

From enrollment and claims assistance to tele-triage and chronic care outreach, our medical BPO teams deliver end-to-end solutions that improve access, satisfaction, and compliance. Every engagement is built on accuracy, empathy, and operational excellence—the three pillars of our healthcare philosophy.

Services We Offer

Ameridial’s onshore healthcare call center teams deliver patient-first communication backed by compliance and compassion.

appointment

Appointment Scheduling & Reminders

Online-enrollment

Eligibility & Enrollment Support

Patient Education

Member & Provider Services

Claim Collection

Claims & Billing Assistance

Pharmacy & Refill Coordination

telehealth

Telehealth & Virtual Care Support

Deep Medicare Expertise

Care Coordination & Patient Navigation

FWA

Health Risk Assessment Campaigns

Medical Scribing & Documentation

Physician credential

Chronic Care & Population Health Outreach

Population Health Management

Wellness Program Support

Insurance Verification

Patient Satisfaction Surveys

Industries We Support

Ameridial’s healthcare BPO in the U.S. serves regulated healthcare organizations across every major vertical:

ai-qms

Healthcare Payers & TPAs

Enrollment, claims, and compliance communication.
Medicare

Medicare & Medicaid Plans

CMS-compliant member support and bilingual outreach.
Provider Claims

Healthcare Providers & Systems

Scheduling, referrals, and patient navigation.

Pharmacies & PBMs

Prescription coordination and adherence reminders.
telehealth

Telehealth Networks

Virtual care scheduling and troubleshooting.

MedTech & DME Companies

Device setup and patient onboarding.
AI

Why Choose Ameridial U.S. Centers

Ameridial’s healthcare call center in the U.S. offers unmatched reliability and regulatory depth for healthcare organizations
that prioritize compliance and proximity. Our onshore healthcare call centers provide:
hipaa

HIPAA-Compliant Operations

Certified handling of PHI and medical data across all healthcare accounts.

trained-agent

Proximity Advantage

Seamless communication within U.S. time zones and patient expectations.

omnichannel

Omnichannel Coverage

Voice, chat, email, and SMS—meeting patients where they are.
Member Support

Healthcare-Trained Workforce

Agents versed in CMS, payer, and
provider workflows.

Scalable Seasonal & Year-Round Support

Scalable Capacity

Rapid expansion for open enrollment, seasonal outreach, and new program launches.
performance

Specialized Expertise

Centers of excellence for payer services, provider support, and medical scribing.
Data Security & Governance

Data Security & Governance

SOC 2 Type II, ISO 27001-certified infrastructure ensuring uninterrupted continuity.
PCI Certified

PCI DSS 4.0.1

bsi-27001

ISO 27001:2022

HIPPA

HIPAA Compliant

AICIPA SOC 2

SOC 2 Type II

MBE-Certification

MBE

Get in Touch Today

Explore how Ameridial’s onshore healthcare call center network can enhance your patient engagement,
compliance oversight, and operational continuity across the U.S.

    Frequently Asked Questions (FAQs)

    Explore answers to top questions about Ameridial’s healthcare payer BPO and contact center service capabilities.

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    Ameridial’s U.S. centers provide onshore healthcare call center services that ensure cultural alignment, faster response times, and full HIPAA compliance—ideal for high-regulation programs and patient-facing interactions.

    Spindale, North Carolina, is Ameridial’s Healthcare Center of Excellence, focusing solely on healthcare payers, providers, and pharmacy clients.

    Yes. All U.S. facilities follow strict HIPAA compliance, along with SOC 2 Type II and ISO 27001-certified data security frameworks.

    We serve payers, TPAs, providers, pharmacies, wellness brands, and MedTech firms needing compliant member engagement and patient communication.

    Yes. Our U.S. centers offer English and Spanish language support to enhance accessibility for diverse member populations. Alternatively we can also deliver Spanish language support from our El Salvador or Belize delivery centers that offer nearshore multilingual advantage.

    Healthcare Insights

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    Back Office Outsourcing for Payers and TPAs: Improving Efficiency Beyond the Phones

    Back Office Outsourcing for Payers and TPAs: Improving Efficiency Beyond the Phones

    As a VP of Medicare Operations, you operate in a space where member experience, compliance, and operational performance intersect. Every call, claim, and inquiry your team handles has a measurable impact on CMS STAR Ratings, Quality Bonus Payments, and your plan’s market reputation. Choosing the right outsourcing partner is not just a tactical decision—it’s a strategic one that can define your plan’s success trajectory. In recent years, many health plans have discovered that the key to sustaining quality outcomes lies in partnering with a Medicare BPO in the USA. Domestic outsourcing has proven to deliver stronger compliance, better communication, and higher member satisfaction—critical drivers in a post-COVID, member-centric Medicare landscape. Why U.S.-Based Outsourcing Matters More Than Ever The traditional argument for offshore outsourcing—cost savings—no longer holds the same weight in Medicare operations. As CMS continues to increase the weight of member experience metrics, quality has replaced cost as the true differentiator. 1. A Shared Language and Culture of Care For senior members, communication is more than information exchange—it’s reassurance. U.S.-based agents understand the nuances of American healthcare, regional dialects, and the senior mindset. That familiarity builds comfort and trust, particularly in sensitive conversations about coverage, billing, or benefits. “ When a member speaks to someone who truly understands their world—their pace, their needs—it changes everything. It’s not just service; it’s support they can feel. — Medicare Operations Leader, Ameridial 2. Proven Impact on STAR Ratings and Member Retention CMS STAR Ratings are driven by member experience—now accounting for over half of the total rating weight. Measures like Getting Needed Care, Customer Service, and Care Coordination are directly shaped by how well members are supported when they reach out. Research shows that U.S.-based contact centers score up to 20% higher in satisfaction for healthcare interactions compared to offshore teams. This improvement translates into tangible financial outcomes through higher Quality Bonus Payments (QBPs) and improved retention rates. “ Every improved interaction moves the needle. It’s not an abstract metric—it’s a measurable boost in STAR performance. — Ameridial Quality Director 3. Operational Clarity and Compliance Confidence Medicare operations are governed by some of the strictest data protection rules in the world. Domestic BPO providers simplify compliance by keeping all Protected Health Information (PHI) within U.S. borders, subject to HIPAA, CMS, and PCI DSS standards. A 2024 IBM study found that the average cost of a healthcare data breach is $10.93 million. The risk of cross-border data exposure is simply too high for Medicare Advantage plans to justify. Ameridial’s onshore operations provide an additional layer of legal and operational clarity, ensuring member trust remains intact. “ Compliance isn’t just a process—it’s our promise. Our systems and people are trained to treat every record as if it belongs to someone they know personally. — Ameridial’s Compliance & Risk Manager 4. Faster Collaboration, Real-Time Oversight When your BPO operates in the same time zones and cultural context as your internal teams, communication becomes frictionless. This enables rapid response to CMS updates, real-time QA calibration, and faster resolution of escalations. Ameridial’s domestic operations give health plans full visibility into performance dashboards, allowing plan leaders to track service quality, FCR, and member sentiment in real time. 5. Consistency and Workforce Stability Employee retention rates at U.S.-based Medicare BPOs tend to be significantly higher than offshore operations, reducing retraining costs and ensuring experienced agents handle complex inquiries. This continuity supports accurate issue resolution and long-term member satisfaction. “ Our tenured agents don’t just know the process—they know the people behind the process. That connection is what keeps our service consistent, even during peak season. — Ameridial Medicare Program Manager The Ameridial Advantage: Built for Medicare Excellence With 35+ years of healthcare outsourcing experience, Ameridial delivers secure, empathetic, and scalable Medicare support for plans nationwide. Our operations combine compliance rigor with human warmth—ensuring every member interaction is both accurate and compassionate. Our Medicare BPO in the USA includes: Dedicated, Medicare-trained agents for AEP and OEP Secure, HIPAA- and SOC 2-certified contact centers Real-time analytics for STAR metric visibility Multichannel communication: phone, chat, SMS, and email Automated QA monitoring and compliance auditing U.S.-based supervision and leadership oversight Ameridial also offers right-shoring flexibility, combining onshore, nearshore, and offshore delivery models to balance cost with quality—while keeping all sensitive member interactions securely managed within the U.S. The Bottom Line: Quality Is the New Cost Advantage For Medicare Advantage plans, success isn’t measured by how cheaply you can operate—it’s measured by how well you serve. Partnering with a Medicare BPO in the USA gives your members the clarity, empathy, and compliance assurance they deserve, while helping your organization achieve measurable improvements in STAR ratings and retention. By choosing Ameridial, you’re not just outsourcing—you’re elevating the standard of care your members experience every time they pick up the phone. Discover how Ameridial’s U.S.-based Medicare BPO solutions can help your plan enhance compliance, reduce risk, and improve STAR performance.

    How Outsourcing Can Improve STAR Ratings for Medicare Advantage Plans

    Ameridial, a U.S.-based healthcare BPO, delivers HIPAA-compliant contact center solutions connecting payers, providers, & patients with secure, attentive care.

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