Bilingual Healthcare CX for North America’s Diverse Patient Base
Why Choose Canada for Healthcare BPO Delivery
Canada’s highly skilled, bilingual workforce and cultural proximity to the U.S. make it a top-tier choice for healthcare call center outsourcing. Ameridial’s Montreal center combines strong compliance credentials, a mature contact center infrastructure, and healthcare-trained professionals to deliver seamless cross-border communication.
Ameridial’s bilingual healthcare contact center in Canada delivers the perfect balance of compliance, connection, and compassion—helping healthcare organizations elevate member and patient experiences.
Bilingual Communication
Native-level English and French fluency.
Proximity to the U.S.
Nearshore advantage with same-day collaboration.
Healthcare Domain Expertise
Compliance Readiness
Operational Stability
Services We Offer from Canada
and back-office support for healthcare organizations.
Appointment Scheduling & Reminders
Handle bookings, reminders, and follow-ups with bilingual voice, chat, or email support.
Patient & Member Support
Manage inquiries, benefit clarifications, and coverage questions in both English and French.
Eligibility & Enrollment Verification
Guide members through verification and onboarding with accuracy and empathy.
Claims Processing Support
Assist payers and TPAs with submission, tracking, and claims resolution.
Pharmacy & Medication Assistance
Provide bilingual prescription reminders, coverage verification, and refill coordination.
Telehealth Support
Help patients and providers navigate virtual care platforms and troubleshoot issues.
Wellness & Preventive Campaigns
Support outreach initiatives encouraging screenings, annual checkups, and chronic care adherence.
Healthcare Back-Office Operations
Perform data entry, documentation, and billing support within a compliant, secure framework.
Industries We Serve
Our French-English healthcare BPO in Canada supports a diverse range of healthcare clients:
Advantages of Ameridial’s Bilingual Healthcare
Contact Center in Canada
member communication—bridging care gaps with bilingual precision.
Bilingual Fluency
Native English and French communication for inclusive care.
Cultural Competence
Alignment with North American healthcare communication styles.
High Performance Benchmarks
90% QA score and 95% KPI attainment.
Compliance Excellence
Educated Workforce
Scalable Staffing
Operational Continuity
PCI DSS 4.0.1
ISO 27001:2022
HIPAA Compliant
SOC 2 Type II
MBE
Get in Touch Today
Connect with Ameridial’s bilingual healthcare contact center in Canada—your trusted partner for
secure, compliant, and patient-first communication.
Frequently Asked Questions (FAQs)
What languages does your Canada team support?
We offer bilingual communication in English and French across patient, member, and provider interactions.
What compliance standards are maintained at this site?
Our Canada center is PCI-DSS v3.2 certified and follows HIPAA-aligned data protection standards.
Do you serve both Canadian and U.S. healthcare clients?
Yes—our bilingual teams serve clients across North America, ensuring cultural and linguistic alignment.
What healthcare sectors does the center support?
We serve payers, providers, pharmacies, telehealth networks, and wellness programs.
Can you handle high call volumes or seasonal ramp-ups?
Yes—our Montreal delivery model scales efficiently for open enrollment and outreach campaigns.
Healthcare Insights
& transform how you connect payers, providers, and patients.
Company
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