BPO and Contact Center Services for
Sleep Apnea and CPAP Companies

Sleep apnea therapy success is largely determined in the first 90 days. When patients encounter friction during CPAP setup—such as mask fit issues, confusion about pressure settings, connectivity problems with therapy apps, or unanswered insurance questions—drop-off rates increase quickly. Patients who receive timely, clear support during this early stage are far more likely to stay on therapy. For CPAP manufacturers and sleep therapy suppliers, patient support is not just operational overhead. It directly impacts therapy adherence, clinical outcomes, resupply revenue, and long-term patient retention.

Ameridial supports sleep apnea and CPAP programs with empathy-trained, technically informed teams and AI-powered quality monitoring. We assist CPAP, AutoPAP, and BiPAP manufacturers as well as sleep therapy platforms with patient onboarding and device setup guidance, therapy adherence follow-up outreach, and resupply coordination. Our teams also provide connectivity and app support, non-clinical device troubleshooting, insurance eligibility and prior authorization assistance, adverse event intake and reporting, and recall notification management. This support helps sleep therapy providers improve compliance, protect resupply revenue, and deliver a consistent patient experience that keeps users engaged with therapy.