Efficient and Scalable Healthcare Payer
BPO Support Services

Ameridial supports a broad range of healthcare payer organisations, including commercial health plans (fully insured and ASO), ACA Marketplace plans, Medicare plans, Medicare Advantage plans, Medicaid and managed Medicaid plans, and third-party administrators. We work with organisations of all sizes — from regional health plans to large national insurers and self-funded employer plan administrators.

Ameridial provides three core service groups for healthcare payers:

• Member Services — enrollment and eligibility support, member onboarding, benefit management, open enrollment assistance, ACA plan support, and population health outreach.
• Provider Services — provider network management, claims and billing support, claims processing, provider engagement, provider data management, and physician credentialing.
• Compliance & Risk Management — FWA detection, appeals and grievances management, utilization management and prior authorization support, payment integrity audits, HEDIS/Stars/CAHPS quality programs, and risk adjustment support.

Yes. Ameridial operates structured HEDIS gap closure outreach programs, Medicare Advantage Stars member engagement campaigns, and CAHPS survey preparation communications. These initiatives support quality program performance that directly impacts CMS star ratings, bonus payments, and plan competitiveness. All outreach follows payer-approved protocols and escalation pathways, with AI-monitored quality across every Stars and HEDIS interaction.

Ameridial’s delivery model is designed for the enrollment-cycle demand patterns of payer organizations. We rapidly scale agent capacity during open enrollment, SEP windows, plan transitions, and policy-driven inquiry surges — delivering the throughput health plans need without permanent headcount commitments that inflate year-round operating costs. Onshore, nearshore, and offshore delivery models provide additional flexibility for volume and cost management.

No. Ameridial provides non-clinical administrative and member communication support only. All benefit design, coverage determinations, clinical prior authorization decisions, utilization management reviews, and plan governance decisions remain entirely with your licensed clinical team and plan leadership. Ameridial supports the operational and communication layers of payer workflows — never the clinical or regulatory decision-making layer.

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