BPO Solutions Built
for Modern TPAs
Scalable BPO and Contact Center Services
for Third Party Administrators
Ameridial provides dedicated BPO and contact center solutions for Third Party Administrators (TPAs), helping them optimize workflows, reduce administrative burden, and improve member satisfaction. Our HIPAA-compliant contact services support online enrollment, claims management, billing, and compliance inquiries. With more than 30+ years of experience in healthcare outsourcing, Ameridial delivers scalable support for TPAs, allowing them to focus on strategic growth while we manage member-facing operations securely and efficiently.
Whether you’re handling self-funded employer plans or multi-payer claims administration, Ameridial’s BPO services for TPAs are built for accuracy, responsiveness, and compliance. Our multichannel teams manage enrollment queries, claim status calls, care coordination, and payment reconciliation with precision. We act as an extension of your TPA team—ensuring every touchpoint with members, providers, or partners is handled professionally, improving operational outcomes and customer loyalty.
Service Offerings for TPA Contact Center Support
Ameridial offers specialized BPO and contact center services tailored to Third Party Administrators’ claims,
enrollment, and member support workflows.
Online Enrollment Assistance
Guide members through digital plan enrollment with live or automated support.
Billing Services
Manage premium billing inquiries and payment processing with full compliance.
Claim Collection Management
Follow up on unpaid claims and coordinate timely collection resolution.
Claim Submission & Processing
Assist with data entry, verification, and routing of incoming healthcare claims.
Member Support Services
Handle benefit questions, ID card requests, and plan navigation assistance.
Compliance Inquiry Support
Address member concerns about coverage rules and plan compliance requirements.
Care Coordination for TPAs
Coordinate services between payers, providers, and members to ensure continuity.
Payment Posting & Reconciliation
Match and process payments accurately to support RCM and transparency.
AI Solutions Designed to Streamline TPA Operations
AI Quality Monitoring System
Conversational AI (Voice-Bot)
Accent Harmonizer
Arya (AI Co-Pilot)
Why Choose Ameridial for TPA Support
Leading TPAs trust Ameridial’s healthcare BPO expertise to enhance performance, scale services, and reduce administrative complexity.
HIPAA-Compliant Contact Center & BPO Operations
Ensure full data security and adherence to all regulatory healthcare guidelines.
Healthcare-Trained, U.S.-Based Agent Teams
Agents are equipped to handle sensitive healthcare inquiries with professionalism and clarity.
Scalable BPO for TPAs Nationwide
Adjust support levels during peak seasons or contract growth with ease.
Multichannel Communication for Member Satisfaction
Engage members via voice, email, SMS, or chat—securely and consistently.
AI-Powered Monitoring and Operational Accuracy
Leverage automation and real-time analytics for improved claim and inquiry accuracy.
Real-Time Dashboards and Custom Reporting
PCI DSS 4.0.1
ISO 27001:2022
HIPAA Compliant
SOC 2 Type II
MBE
Get in Touch Today
secure, and patient-first healthcare BPO solutions.
Frequently Asked Questions (FAQs)
Ameridial offers TPA support for enrollment, claims, member services, billing, care coordination, and compliance inquiries—enhancing efficiency and member satisfaction through healthcare BPO solutions.
Yes. Ameridial strictly follows HIPAA guidelines. All systems, staff, and workflows are designed to protect health information and ensure regulatory compliance.
Absolutely. Our teams are trained to work across multiple plan types, benefit structures, and payer platforms for flexibility and consistency.
AI tools provide real-time call monitoring, virtual agent coaching, FAQ automation, and performance analytics to improve accuracy and reduce response time.
We combine 30+ years of healthcare BPO expertise with multichannel communication, U.S.-based support, AI-driven tools, and customizable reporting—tailored for the TPA industry.
Healthcare Insights
& transform how you connect payers, providers, and patients.
From Appointment Reminders to Chronic Care Management: Contact Centers as an Extension of Your Practice
Company
© 2025 Ameridial Inc. – the nation’s leading healthcare contact center. All Rights Reserved.