Contact Center for Medicare & Medicaid Services
Driving Compliance, Member Satisfaction, and America’s Healthcare Transformation

A Medicare contact center service handles communications for health plans, including enrollment, grievances, retention, and scheduling. These services improve member satisfaction, reduce costs, and ensure compliance with CMS regulations.

AEP (Annual Enrollment Period) occurs in the fall and allows full plan switching. OEP (Open Enrollment Period) follows AEP and permits one plan change. Ameridial supports both, ensuring accurate enrollment, reduced confusion, and better member retention.

Yes. Ameridial is fully HIPAA-compliant and follows all CMS guidelines. We implement secure data handling, agent training, call monitoring, and QA procedures to meet regulatory and audit standards.

Absolutely. We offer specialized services for SNP (Special Needs Plans) and DSNP (Dual Eligible) members, with compassionate, bilingual agents trained in supporting vulnerable populations with complex needs.

We use AI-driven speech analytics, real-time QA, predictive engagement tools, and performance dashboards to monitor calls, enhance training, and personalize support—helping improve satisfaction and Star Ratings.