Contact Center for Medicare & Medicaid Services
Driving Compliance, Member Satisfaction, and America’s Healthcare Transformation

Ameridial provides end-to-end Medicare BPO and contact center services tailored for health plans and payers across the United States. From AEP and OEP support to year-round member engagement, our HIPAA-compliant solutions improve satisfaction, ensure CMS compliance, and lower operational burden. We combine experienced, bilingual agents with AI-driven tools to streamline enrollment, resolve concerns, and boost retention. Our scalable infrastructure and healthcare-trained staff make us the ideal partner for Medicare Advantage, PDP, and Medigap support.

With over 30+ years of healthcare outsourcing experience, Ameridial understands the demands of Medicare communication. We manage everything from eligibility verification and disenrollment processing to appointment reminders and satisfaction surveys. Whether it’s ramping up during AEP or providing consistent support during OEP and lock-in periods, we deliver accurate, empathetic, and secure interactions. Our omnichannel contact center solutions help plans meet regulatory standards while enhancing every member touchpoint.