Your Privacy, Protected
with Ameridial

At Ameridial, Inc. (“Ameridial,” “we,” “our,” or “us”), your privacy matters. As a U.S.-based healthcare BPO and contact center company, we are committed to protecting the confidentiality, security, and integrity of the personal information we handle—especially when it relates to patients, members, and healthcare providers.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (ameridial.com) or interact with our services.

1. Who We Are

Ameridial, a U.S.-based healthcare BPO and contact center, specializes in delivering HIPAA-compliant services to healthcare providers, payers, pharmacies, and wellness organizations. Our solutions include patient engagement, member support, scheduling, revenue cycle management, and more—delivered securely across multiple communication channels.

2. Information We Collect

We may collect the following types of information:

1. Personal Information

• Name, email address, phone number
• Company name, job title
• Contact preferences
• Service inquiry details

1. Technical Information

• IP address and device identifiers
• Browser type, operating system
• Website usage data (pages visited, time on site)

1. Healthcare-Related Information

We do not collect Protected Health Information (PHI) through our public website. Any PHI processed through our services is handled in compliance with HIPAA and other applicable regulations.

3. How We Collect Information

• Directly from you when you complete forms, request a quote, or contact us.
• Automatically via cookies and tracking technologies (for analytics and site optimization).
• From third-party sources when you engage with our marketing campaigns or social media.

4. How We Use Information

We use the information we collect to:

• Respond to inquiries and service requests
• Provide quotes and proposals
• Improve website performance and user experience
• Send relevant marketing communications (with your consent)
• Maintain website security and prevent fraud
• Meet legal, regulatory, and contractual obligations

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share data:

• With trusted vendors and partners under confidentiality agreements
• To comply with laws, regulations, or court orders
• To protect the rights, property, or safety of Ameridial, our clients, and others

6. HIPAA Compliance

When Ameridial handles PHI on behalf of covered entities, we act as a Business Associate under HIPAA and execute Business Associate Agreements (BAAs) with our clients. We maintain administrative, technical, and physical safeguards to ensure PHI confidentiality, integrity, and availability.

7. Data Security

We use industry-standard security measures, including:

• Encryption in transit and at rest
• Access controls and authentication
• Firewalls and intrusion detection systems
• Ongoing security training for all employees

8. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Opt-out of marketing communications

To exercise these rights, email sales@ameridial.com.

9. Cookies and Tracking Technologies

We use cookies to:

• Improve site functionality
• Analyze traffic and performance
• Remember preferences

You can manage cookie settings through your browser.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Ameridial, Inc.
3150 Holcomb Bridge, Suite 300, 3rd Floor,
Norcross, GA 30071
Email: sales@ameridial.com

Effective Date: August 12, 2025  – Last Updated: August 12, 2025