A leading compounding and mail-order pharmacy in the U.S. partnered with Ameridial during a period of fast growth. Their prescription volume was rising every month, and their internal team could not keep up. Patients were calling with questions. Insurance verification took longer than expected. Small delays began to stack up, and this slowed down the entire fulfillment process. Patients who depended on timely medication were facing unnecessary wait times.
The pharmacy needed help from a partner that understood pharmacy operations and could support patients with clear, accurate information. Ameridial stepped in with a simple, scalable solution. Our team focused on answering patient questions, coordinating insurance details, handling follow-ups, and supporting the daily workflow that keeps prescriptions moving. The goal was to reduce pressure on the pharmacy staff and make the process easier for patients.
Once the new support model went live, improvements showed quickly. Patients received answers faster. Insurance coordination became more consistent. Verification steps moved with fewer delays. The internal team regained time to focus on clinical responsibilities instead of constant phone calls and administrative tasks. With fewer disruptions, prescription processing became smoother and more predictable.
These changes led to a major result: a 163% increase in prescription fulfillment. The pharmacy met rising demand, reduced patient wait times, and delivered a stronger overall experience. Patients received their medications faster and with less confusion.
This case highlights how healthcare BPO prescription fulfillment support can help pharmacies stabilize operations and grow at the same time. With trained agents, clear workflows, and patient-first communication, Ameridial helped this organization improve accuracy, efficiency, and customer satisfaction without adding internal strain.
The pharmacy gained confidence in its process, and patients felt the difference in every interaction.
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