Ameridial is all about you.

You’re driven to build your brand – as you meet and exceed your customers’ expectations, whether they connect via inbound calls, outbound calls or the web.

You want to improve customer acquisition and retention effectiveness — while reducing your costs?

Ameridial is the right inbound call center partner for you – because we focus on what you need. We are collaborators, striving to meet your goals and advance your business.

We design customized solutions for your particular business and industry. That means you get the full force of Ameridial’s experience, responsiveness, flexibility and transparency – all working to build your brand.

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Founded in 1987, Ameridial is a privately held company headquartered in North Canton, Ohio. We operate 10 call centers in Ohio, Illinois, Maine and North Carolina. As a mid-size U.S. based call center outsourcing company, Ameridial offers flexible, scalable and cost-effective call center solutions for both large and mid-size clients.

Ameridial processes over 100 million inbound and outbound customer interactions each year. We’ve received industry honors including the distinction of being ranked a “Top 50″ Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine. For our outstanding customer service, we’ve received the “CRM Excellence” award since 2008 from TMC’s Customer Magazine.

Some of the industries we operate in are retail, healthcare and education.

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To improve your productivity and margins, you need a call center where strategic excellence begins at the top.

Ameridial leaders have extensive industry experience and a total focus on service that leads to results.

75% of the Ameridial management team has been with the company for at least 10 years … with a combined 250+ years in the Call Center industry.

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We are in a multi-billion dollar contact center industry and one of the fastest growing call center leads companies in our region. Founded in 1987, we are now one of the nation’s Top 50 teleservices agencies.

Ameridial is one of the fastest-growing leaders in the contact center industry — because we offer our clients high quality service and an opportunity to expand their business. We offer a job you can feel good about — serving a variety of clients in different industries with flexible work hours to fit your lifestyle.

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Our Customers Say

We always look to partner with service bureaus we can build relationships with in the hopes they become an extension of our team as well as a trusted partner. Our challenge is finding ones that are comfortable working with an agency that understands their business from the inside out. And of course, one who delivers exceptional results and customer experiences especially when a campaign hits tough times. Ameridial continues to excel for The RM Factory clients and we are happy to consider them one of the finest on-shore resources we can offer our clients.”
Jeff Perlman, President @ The RM Factory