How a Strong Call Center Complements the Efforts of Your Medical Staff

Medical staff members are often overworked and under stress from attending to critical health issues of patients. Administrative tasks such as answering phones, booking appointments and relaying messages are often neglected due to the heavy workload. Neglecting key points in customer-facing interactions reflects poorly on the health clinic. That’s when a strong and experienced medical…

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5 Rules of Customer Service All Leading Retailers Must Follow to Succeed

Customer service is paramount in the retail business. It doesn’t matter if you sell the world’s best product or service—if your customer service isn’t up to snuff, nobody’s going to buy what you’re selling. So while offering top-notch customer service may be an onerous task, it’s definitely worth the effort, and your employees, your customers,…

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For 24th consecutive year Ameridial named a Top 50 Teleservices Agencies by CUSTOMER Magazine

Ameridial has announced that TMC, a global, integrated media company, has named Ameridial in its 31st Annual CUSTOMER magazine Annual Top 50 Contact Center Outsourcing Ranking.  For 2016, as a Domestic based contact center Ameridial ranked #10 in the Inbound and #3 in the Outbound categories. “Ameridial is honored to receive the “Top 50 Call…

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Ameridial to Attend 5th Annual Direct-to-Consumer Healthcare Marketing Summit

The 2016 Direct-to-Consumer Healthcare Marketing Summit is the fifth year for this event, and Ameridial is thrilled to be participating as a supporting organization this year. Taking place in Chicago between May 2 and May 4, the summit focuses on healthcare marketing in the ever-evolving and expanding direct-to-consumer market, and explores the secrets of attracting…

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BAA! BAA!

BAA I tell you! All you covered entities out there!  You know who you are! Do you know that since HITECH went into effect that the number of security incidents and breaches caused by Business Associates has increased? Did you know that before HITECH went into effect, that Business Associates still were a root cause…

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