We gather strength by reflecting upon the past; learning, and moving forward…it’s an evolution.
As we get ready to enter the 2016 enrollment season there are many opportunities to improve service levels and customer satisfaction when you partner with Ameridial.
As an outsourced contact center that is HIPAA/HITECH compliant and PCI compliant we offer services that will enhance your caller’s experience. Ameridial designed its call center as a healthcare call center due to the vast industry expertise of its leadership team. Consequently, we are able to quickly adapt to the nuances of your internal organization.
We are well versed in all of the regulations that govern your business and have special expertise with CMS guidance relative to Medicare, Medicaid, and the Healthcare Exchanges. Ameridial has helped our partners by improving service levels and customer satisfaction which has the benefit of helping the customer service S.T.A.R. rating.
Our leadership team has worked in other Healthcare Payer and Provider companies which give us the unique perspective of understanding your business. It also enables us to give our teams the whole-view which enhances their ability to help callers navigate the complex maze that is healthcare.
Ameridial is a preferred vendor with America’s Health Insurance Plans (AHIP) and National Alliance of State Health CO-Ops (NASHCO.)