Your membership will benefit in partnering with Ameridial for membership customer service and Medicare support as we have:
- 25+ years of providing customer service and membership care with specific support of Commercial carriers, Medicare, Medicaid, PBM Help Desk, Point of Service, and licensed agent sales support.
- Certification and approval from CMS and are a recognized third-party call center subcontractor.
- Call centers that meet and surpass regulatory levels of compliance being HIPAA Compliant; SSAE-16 Type I & II Audited; NIST 800-30 (Risk Assessment) & NIST 800-53 (Information Security) Compliant; FISMA & IRS Compliant; as well as being PCI certified.
Advantages of a partnership with Ameridial include that we have extensive experience in providing care in the areas of Benefits, Claims, Eligibility, Open Enrollment, Medicare & Medicaid, PBM Help Desk, along with licensed sales. Ameridial is highly compliant to all industry standards as our internal controls are based on NIST 800 elements. We hold compliance to HIPAA; HITECH; HITRUST; FISMA; IRS; and PCI. Additionally, Ameridial is SSAE-16/SAS-70 Type II Certified.
By providing flexibility to our partners we can quickly adjust to program modifications, dates, and staffing level requirements. Knowing that we are extensions of partners’ customer care, support, and sales and marketing efforts we are transparent in our processes and provide full insight into our business model to ensure mutual success.
You can trust and count on Ameridial’s business model, experience, management team and strategic partner philosophy to support your membership. Our commitment is that your membership will receive the highest levels of attention, quality, response, and satisfaction from Ameridial.
We are looking forward to establishing a strategic partnership with you.
We are attending AHIP National Conferences on Medicare, Medicaid, and Dual Eligible from September 22-26, 2019, at Washington D.C. on booth #50. Meet us there to find out how our call center solutions can help you meet your member expectations and deliver superior member experience.