Ameridial offers scalable, customized Utah call center outsourcing services. From emerging e-commerce brands to Fortune 500 companies, we work with businesses across Utah.
Telemarketing Services for Utah Corporations and Nonprofits
As a business process outsourcing provider, we function as an extension of your organization. Our U.S.-based phone representatives are compassionate, professional and prepared to represent your brand. With call centers in three states and one of the most experienced leadership teams in the industry, we’re equipped to handle your company’s inbound and outbound calls.
- Inbound Call Center Services: Inbound phone traffic is the backbone of many businesses. Whether you need a call center to provide 24-hour tech support, order processing or customer service, our professionals minimize hold times while increasing client satisfaction.
- Outbound Call Center Services: Outbound telemarketing is one of the most effective ways to reach new and existing customers. Whether your business needs assistance with lead qualification, revenue recovery, fundraising or opinion polls, our campaigns harness the power of this versatile tool.
- Multichannel support : Multichannel support is the wave of the future. If your business is jumping on board, we can provide outsourced customer support by phone, chat or social media while delivering a consistent level of service and hitting key performance indicators.
Industries We Serve at Utah Call Center
If you want to take your customer call center to the next level, hire a company that understands your business. Our onshore sales and support experts consistently generate higher customer satisfaction rates so you can meet your goals and advance to your next target. We serve companies in these industries:
- Consumer Goods and Services: Whether you need an outsourcing provider to handle phone transactions, marketing leads or customer inquiries, our professionals offer retail call center services that work for you. We handle in- and outbound calls for companies in some of Utah’s leading industries, including hospitality, tourism, financial services, retail and IT.
- Health Care: In the Beehive State, health care innovation is one of the fastest-growing industries. With three HIPAA-compliant call centers, we offer scalable, flexible medical call center services for health care providers, including appointment setting, payment reminders, and patient satisfaction surveys.
- Automotive: In one of the most competitive, sales-driven industries, exceptional auto dealer services are essential to retain current customers and attract new ones. Our onshore call centers handle inbound sales and service calls as well as outbound follow-up surveys and customer retention campaigns.
Qualifications and Compliance Standards
Whether you’re based on Provo, Ogden or Salt Lake City, Ameridial can manage your in- and outbound contact centers while providing seamless customer service across multiple channels. As an independently owned U.S.-based company, we help clients enjoy all of the benefits of call outsourcing while staying onshore. Here are a few reasons why businesses choose our Utah call center services.
- We have more than 30 years of industry experience.
- All telemarketing campaigns leverage proven results-oriented strategies.
- Our management team is driven by global experts in call center outsourcing.
- Our workforce includes a team of experienced, 100 percent U.S.-based representatives.
- We invest in client-specific training, and we have one of the industry’s lowest turnover rates.
- We offer fully compliant services for payment processing and health care information.
- We’re dedicated to tracking our performance and consistently meeting your goals.
- For quality assurance, we conduct third-party compliance audits.
To discuss your call center outsourcing goals, contact Ameridial today for a free personalized quote! Our marketing experts can provide more information about our call center outsourcing services.