Attend to Customers on Their Preferred Channels
Single-channel contact centers are a thing of the past. Today's customer bases are diverse, and so are their communication needs. A business must ensure a seamless, integrated experience across channels to engage each customer and earn their trust.
At Ameridial, we have voice services, IVR (interactive voice response) customization, virtual queue callback, email response capabilities, along with SMS and chat-based options to help you offer a seamless experience to your customers across all channels. Our Multichannel and Omnichannel call center support solutions can combine any of our offered modalities to ensure your business and customers are always best served.
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- Compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Multichannel support
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
We'll walk you through our customized solution for your requirements and start setting up your support team.
Our team will test the models and go live!
From Exceptional CX to Faster Query Resolution Achieve it All with Our Omnichannel Services
Our omnichannel and multichannel solutions give your customers the convenience to contact you via their preferred channel.
With our digital tools and solutions, we can provide faster resolutions to your customers.
We can deploy infrastructure to monitor interactions in real-time across channels. With the resulting data, we can gather actionable insight to make informed decisions.
Reduction of Customer Churn
Improved customer experience and our personalized service leads to more satisfied customers and reduces customer churn.
To provide a seamless omnichannel approach, we deploy a specialized team for different channels. These dedicated support teams handle those specific platforms and channels to provide customers with a consistent experience across their lifecycle.
Hidden expenses, lack of in-house skills, the company's rigid structure, and organizational silos are common challenges of omnichannel customer service. If you outsource to a BPO like us, you can overcome these challenges and provide seamless and consistent communication across channels.
Omnichannel call center outsourcing provides customers with a seamless experience across all channels. A multichannel call center provides customers with the right support through different channels, but this support isn't always consistent across channels. For instance, in an omnichannel approach, support channels are connected. So, a support expert working on live calling knows what's happening in social media. Whereas, in a multichannel approach, this is not the case. The level of continuity is what sets Omnichannel call centers apart.
Omnichannel CX is where a business offers its product, support services, and offers across all channels, devices, and platforms. For instance, in an Omnichannel approach, a business will provide support not just through live calling but also on social media channels; and customer experience across these channels will be consistent.