Customer Support in
Customers' Native Language

Connect with Your Customer
in Their Native Language

With digitization, geographical barriers are almost blurred. Businesses are seeking a GLocal voice to attract customers globally. However, when trying to reach out to customers globally with a local voice, you can’t do it without multilingual customer service. Providing support in the native language is the key to customer engagement, and it also brings a sense of familiarity even though you interact with first-time buyers.

Studies state that 40 percent of customers won’t bother looking at a product if it is available in another language. In contrast, over 70% of customers are more likely to purchase from a brand when they get after-sales service in their language. However, it is not possible to accommodate multilingual support in your service delivery and in-house customer service. Hence, multilingual call center outsourcing is the right solution.

Ameridial is home to multilingual agents. We have proficiency in Native English, Spanish and Canadian French. If you have customer support requirements in some other languages, let us know. We are a part of Fusion Group, which supports 40+ languages and has over 6500 multilingual agents working across the globe. We will be able to speak your customer’s language if you discuss your requirements with us.