Connect with Your Customer
in Their Native Language
With digitization, geographical barriers are almost blurred. Businesses are seeking a GLocal voice to attract customers globally. However, when trying to reach out to customers globally with a local voice, you can’t do it without multilingual customer service. Providing support in the native language is the key to customer engagement, and it also brings a sense of familiarity even though you interact with first-time buyers.
Studies state that 40 percent of customers won’t bother looking at a product if it is available in another language. In contrast, over 70% of customers are more likely to purchase from a brand when they get after-sales service in their language. However, it is not possible to accommodate multilingual support in your service delivery and in-house customer service. Hence, multilingual call center outsourcing is the right solution.
Ameridial is home to multilingual agents. We have proficiency in Native English, Spanish and Canadian French. If you have customer support requirements in some other languages, let us know. We are a part of Fusion Group, which supports 40+ languages and has over 6500 multilingual agents working across the globe. We will be able to speak your customer’s language if you discuss your requirements with us.
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- Compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Multichannel support
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
We'll walk you through our customized solution for your requirements and start setting up your support team.
Our team will test the models and go live!
From Live Chat Support to Email Support
Attend to Customer Queries in The Language They Prefer
Live Chat Support
Our multilingual agents can offer you live chat support in the language you need. From real-time issue resolution, pre and post-sales support, inquiry handling, we handle everything.
We have intelligent and knowledgeable inbound staff, helping clients interact with customers in their choice of language and providing answering services over multiple channels quickly.
We offer professional and confidential email support while addressing the needs of your customers in their language. Timely communication via email can boost brand loyalty and exceed expectations.
If your business has a global customer base from English and non-English speaking countries, you can hire a multilingual contact center. Having Ameridial as your multilingual call center outsourcing partner will be advantageous if you are looking for global expansion.
We can support businesses from different industries as a multilingual call center. Some key industries are – retail, travel and hospitality, healthcare, education, BFSI, and technology.
Yes. We are committed to providing multilingual call center services at affordable prices. For additional pricing-related information, you can book a free call with our expert.