Services » Customer Engagement » Chat Support

Real-time Customer Support
in Your Brand's Voice

Be in touch with your customer 24x7 with our AI and ML-powered chat support.

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Real-time Customer Support
US-based Support Experts

Support
Experts

Customizable Outsourcing Solutions

Customizable
Outsourcing Solutions

Multilingual Support Experts

Multilingual
Support Experts

Us Call Center

Be Available for Your Customer 24x7 with Live Chat

With our 24x7 Live Chat services, you can deliver prompt, seamless, and efficient customer support. It empowers your business with automation support delivery and provides you with the flexibility to address customer concerns in real-time. We also have live chat agents who can assist your customers with complex inquiries.

Our Live Chat process combines the convenience of AI and ML to gather acute insights that help it learn and grow. It also minimizes the risk of error and miscommunication. The seamless integration capability of AI chatbots in our customer service offerings makes it a more competent, fast, profitable, and suitable option for businesses of all sizes.

Outsourcing Services
You Can Rely On!

  • 30+ Years of experience
  • 3000+ Experienced support experts
  • Compliant infrastructure
  • Customizable support solutions
  • Regular quality checks
  • Multilingual & Multichannel support

Ready

Ready

Schedule a free call with our executive to

discuss your unique needs and learn about

our offerings.

Get Set

Get Set…

We'll walk you through our customized

solution for your requirements and start

setting up your support team.

Go

Go!

Our team will test the models and go live!

Services

From Instant Order Support to Cross-Selling
We Provide Live Chat Support Across Multiple Channels in Multiple Languages

Order Support

Order Support

With our timely text updates on order verification, payment confirmation, tracking status, and other order-related information, you can keep your customers in-loop with their orders.

Chat Forwarding/Escalation

Chat Forwarding/Escalation

When our agents receive a query from another department, we have a chat forwarding/escalation option that speeds issue resolution, which in turn reduces the time a customer spends on hold.

Real-time Customer Service

Real-time Customer Service

Our chatbots are powered by AI and ML's intuitive understanding, which allows for glitch-free customer interaction in real-time.

Tech Chat Support

Tech Chat Support

We provide 24x7 technical chat support and helpdesk services for businesses ranging from software and electronic products to BFSI apps, medical devices, and others.

Cross-selling

Cross-selling

With perceptive understanding, live chatbots and our live chat agents are capable of recommending relevant products and services to potential customers to increase the prospect of sales.

FAQs

Customers expect brands to value their time. The Live Chat support services allows your brand to quickly resolve customer inquiries without making them wait to talk to a live agent. It's also known to boost customer satisfaction and customer experience, the two of the most critical business differentiators.

We provide 24/7 Live Chat support services to help your customers find answers to their queries. In case of an emergency, we pass on the information to you to take the required measures.

Our Live Chat process allows you to get your customer queries answered promptly and efficiently. Our AI-enabled live chatbots and our live chat agents can help you handle everything from regular queries to complex problems instantaneously.

You can get in touch with us by clicking on the 'Get a Quote' tab and fill out the short form that pops up. One of our executives will connect with you to take your request forward. You can also reach us at (888) 480-8700 or sales@ameridial.com

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