Our Ohio Call Center Provides State-Of-The-Art Call Center Services To Ohio Businesses
Based in North Canton, about an hour south from Cleveland, our Ohio call center provides business process outsourcing and telemarketing services for companies in the region. We have two call centers in the North canton region, supporting numerous company’s various outsourcing needs.
Our corporate headquarter is situated at 4877 Higbee Ave NW, 2nd Floor, Canton, OH 44718
Our other call center in Ohio is situated at 102 N Market Ave, Minerva, OH 44657
These call centers deliver the Ameridial experience to our various clients in Ohio.
Ameridial is proud to offer U.S. based tech support, telemarketing, and inbound customer service to regional businesses in Ohio. We have a long experience in serving the healthcare, retail, automotive, and nonprofit industries. As an experienced, multichannel, multilingual outsourcing partner, we can help you meet your business goals.
Industries We Serve:
At Ameridial, we recognize that every company has its own individuality. That’s why we offer a customizable range of outsourced call center services for Ohio businesses in select industries.
- Healthcare: Our HIPAA-compliant healthcare call center services include both inbound and outbound services for medical groups, hospitals, and insurers across Ohio.
- E-commerce/Retail: Whether your business has a brick-and-mortar or online presence, our retail call center Services offers PCI-compliant order processing and customer support to ensure complete customer satisfaction and boost repeat businesses
- Automotive: Our automotive dealer services make it easy for auto dealers in Ohio to outsource all of their call center needs, such as- appointment scheduling, customer retention campaigns, and lead qualification calls.
- Nonprofit: Our call center in Ohio also serves the clients in the nonprofit sector. Our fundraising team manages over 200 community outreach and telefundraising campaigns annually.
Experience the Difference with Ameridial’s Call Center:
When you work with an industry-specific outsourcing provider, your customers experience a higher and more consistent service level, which boosts customer experience and leads to better customer loyalty. By choosing a call center in Ohio, corporations in healthcare, retail or e-commerce, automotive and nonprofit sectors can benefit from our built-in knowledge base, workflow patterns, and compliance systems. We offer outsourced call center services to companies and professional associations in these sectors and deliver excellence in every sphere.
Whether you need call overflow support or after-hours customer service, our Ohio call center offers a variety of flexible onshore services powered by a flexible and highly scalable workforce that responds to real-time demand. Depending on your company’s requirements and your customers’ preferred communication channels, we offer both a la carte and all-in-one services with numerous progressive pricing models. At Ameridial, we support phone, SMS, email, and chat support. Some of our key service offerings are:
- Inbound Customer Service
- Multichannel phone, SMS, email, and chat support
- Interactive voice response, click-to-call, and callback add-ons
- After-hours, overflow, and 24-hour phone support
- Order processing, including up-selling and cross-selling
- Phone support for direct response TV and radio ads
- Remote appointment setting and reminder calls
- Outbound Calls and Telemarketing
- Outbound lead generation services and qualification calls
- Telesales calls that comply with federal regulations
- Payment reminders and revenue recovery calls
- Follow-up surveys and customer satisfaction polls
- Market research and community outreach
- Donor engagement and fundraising campaigns
These services are designed to meet the various requirements of businesses around Ohio. We can provide support in English, Spanish, and French (Canadian) and also have the capacity to support various European and Asian languages.
Our Call Center Experts
At Ameridial, we invest heavily in our workforce and have one of the highest employee retention rates in the call center industry. Our agents have vast industry-specific experience and can assist with your customers promptly with personalized attention. This way, they can deliver the highest quality of customer experience at every point of your customer’s journey.
As our client, you’ll be paired with a dedicated account executive so that you have a single point of contact for all our services. With a 30-years’ track record, our leadership team is familiar with the nitty-gritty of the telemarketing industry. More importantly, we understand the intricacies of your business, its unique needs, and customers’ expectations. It helps us meet those needs and expectations completely and provide you with the right support.
As a prominent name in the contact center industry, our Ohio call center has developed a reputation for excellence by respecting our customers and adhering to compliance. We have obtained many industry certifications for protecting customer data, and we invest in regular compliance audits. To better serve clients in the retail, healthcare, and nonprofit verticals, we maintain the following certifications:
- Our call centers are HIPAA/HITECH compliant.
- Our internal policies and procedures have been audited according to SOC2 standards.
- Ameridial complies with all Payment Card Industry Data Security Standards.
- We follow federally recognized NIST risk management guidelines.
These certifications go to show our commitment towards our clients and their businesses. As one of the leading call centers in Ohio, we are committed to serving the businesses in our region.
Why Choose Our Call Center In Ohio?
- The local advantage– Being situated in North Canton, Ameridial is capable of delivering better support to its Ohio clients. We can connect to the local customers and individuals better and forge a stronger bond quickly, helping our clients enjoy a robust customer-company relationship.
- Experience– Having over 30 years of experience in the call center industry, we know the art of customer service and various other call center services inside out.
- Industry expertise– We have expertise in serving a number of industries. We specialize in Healthcare, Retail/E-commerce, Automotive, Nonprofit sectors.
- Scalable– Our Ohio call center team is highly scalable and can scale up quickly in short notice as per the requirements of our clients.
- Multichannel – Ameridial supports various communication channels such as phone, SMS, chat and email support.
- Multilingual – Ameridial can provide support in English, Spanish, and French (Canadian) and also have the capacity to support over 40 languages.