Multi-channel support: it’s all about having options. Think beyond only outsourcing your customer service calls. Does your team struggle with answering emails? Do you wish you could have online chat assistance? Would you like to have more options for customer interaction? We can help you answer all of these questions.
We know when you think call center or contact center the first thing that comes to mind is outsourcing telephonic work. In 1987, when Ameridial started, businesses did not have the marketing venues they do now. We have kept pace with the technological changes and offer many different support options. Our clients come to us not just for telephonic support, but also for the many other methods of customer communication we offer. We specialize in being an outsourced call center which can integrate many aspects of multi-channel support for your business needs. We offer Voice Service, Click-to-Call, IVR Customization, Virtual Queue Callback, Email, SMS, and Chat.
The best part is, you don’t have to pick just one method – we can customize and create a support option just for you. Not sure what you need? Contact us and we can discuss your specific solution.