The function of an IVR (Interactive Voice Response) solution can greatly vary. With it, you can streamline your caller’s experience and get them to the proper representative with responsive routing. The possibilities of this are truly endless and we can build one to your exact specifications. It’s an easy way to become more efficient and save money, too! If you offer multiple products, the IVR can differentiate between them. The Inbound calls can be routed to representatives trained on all (or some) of your products and services depending on their complexity. Meanwhile, the IVR solution has gleaned important caller information, and passes it through to the representative so they can provide assistance without reacquiring the information. This ensures prompt and efficient support.
An IVR works for Outbound calls, too, and is a great way to reach out to your customers. Automated calls can be placed and depending on their selection, consumers can be connected to a representative within seconds. This can be used for appointment scheduling, surveys, event support and more!