Industries » Utilities & Energy
Services for Energy & Utility Businesses
Keep your consumers happy by timely and accurately answering their queries and resolving their grievances across channels.
Call Center Outsourcing Services for Retail Energy & Utility Businesses
The unique nature of the Energy & Utility sector demands unique operational requirements and safety regulations for optimal functionality. Power outage, broken power lines due to natural or manmade disasters, water or gas leakages can put people's lives in harm's way. That's why Energy & Utility companies need to provide 24x7 customer service that meets customer needs and keeps them safe. But, delivering a service doesn't ensure success. For that, a business needs experts behind the scene.
As an experienced Energy & Utility BPO, Ameridial offers end-to-end omnichannel support solutions that boost customer engagement and brand recognition. Our call center for retail energy providers and utility businesses also include informing and managing customers in an area affected by the loss of service, handling customer complaints with effective communication. So, if you want to offer innovative CX to turn your customers into brand loyalists while reducing your operational costs, our expert services are your one-stop solution.
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- Compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Multichannel support
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
We'll walk you through our customized solution for your requirements and start setting up your support team.
Our team will test the models and go live!
From Billing Support to Lead Generation
We Provide CX That Delights Customers And Deliver Positive Results
Billing And Collection
We handle the complete consumer billing and collection process for our energy and utility service providers. Our agents follow data safety regulations, do-not-call-list protection, and fair debt collection guidelines every time.
Customer Engagement & Retention
We deliver tailored customer engagement by gaining insight on customer preference using our digital transformation and customer analytics tools. Our data-driven customer engagement strategy helps boost customer retention and bring down churn rates.
Loyalty Program Support
As an all-encompassing utility contact center service provider, we offer loyalty program support to boost customer loyalty, engagement, and personalized phone or digital interaction. By informing and motivating customers about your programs and helping you work on next-gen loyalty gamification trends, we ensure you stay on top of customers' minds.
Our industry-specific inbound and outbound support for lead generation services boost your sales results. Our agents are specially trained to promote your brand and fill your sales pipeline with conversion-ready leads.
Our proactive customer service and customer engagement in times of crisis allow us to avoid a spike in call volume without making your customers feel unattended. We also provide prompt customer support in emergencies like power outages, gas leaks, etc.
We do third-party verification for many energy and utility clients to ensure that customer information is accurate and up-to-date.
The Utility and Energy industry usually outsources services such as lead generation, sales support, loyalty program management, inbound customer service, emergency support during weather catastrophes and outages, billing, payment and collections, and omnichannel customer engagement.
No. We provide cost-efficient energy and utility support services. These services have flexible pricing. Whether you are a large commercial company or a start-up, you can choose from a host of pricing plans that we offer. You can schedule a free call with our expert to explore our pricing framework.
Our expert support agents offer 24x7 customer support and across channels. It helps customers by providing on-time and accurate answers to their queries, scheduling appointments for technician's visits, triage, and troubleshooting problems with customized scripting.
We provide utility support services from North Canton, Ohio. We have also expanded to North Carolina, Utah, and Georgia and have our centers in Canada and LATAM regions too. Beyond our extensive presence that helps us tap into talent pools across the globe, we have innovative technical infrastructures, multilingual support capability in 40 languages, and the expertise to provide support across channels. You can schedule a free call with our expert to explore our service range and discuss your requirements, they would be happy to help you out.