Travel Call Center & BPO Services – Hotel, Airline, Car Rental
The Travel, Transportation, and Hospitality industry is changing at a fast pace to capitalize on the unexplored areas of the domestic and international market while keeping up with the growing customer expectations. Companies today are creating new business models that engage with customers and prospects across multiple communication channels and deliver highly personalized customer experience.
To do so, travel and hospitality businesses are hiring multichannel hospitality and travel call centers that provide their customers with a prompt and seamless experience, increasing the credibility and reputation of their business.
Since its very inception in 1987, Ameridial has helped many clients in the travel, transportation, and hospitality industry deliver unparalleled customer experience. Our custom, cost-effective, and scalable customer service and business process solutions are designed to improve operational efficiencies, embrace new technologies, build strong customer relationships, and enter new markets.
Travel Industry
In this low-margin, high-density market, Ameridial provides high-impact travel call center solutions that help our travel industry clients meet various industry challenges, including, – optimizing cost, improving customer experience, and even improving revenue. Our custom travel contact center solutions are designed to drive quality customer experience, ensure repeat business, improve margins and keep our clients ahead of their competitors.
Our multichannel, multilingual call center services include customer service, travel booking services, cancellation, and travel assistance are designed to provide excellent service to your customers through their preferred channel. Our experienced call center travel agents are trained to speak your brand voice and align with your inbound team to provide your customers with a seamless customer experience.
Hospitality Industry
At Ameridial, we help our hospitality clients provide their customers with an exceptional brand experience across all channels, including web, chat, social media, email, and phone. Our custom multichannel hospitality call center solutions are designed to increase customer satisfaction, improve brand experience, improve customer retention, maximize operational efficiency, improve revenue, and cut costs significantly.
Unlike a typical hotel reservation call center, our service offerings include reservation service, customer service, social media outreach, and much more. As your hospitality call center partner, we help you enhance customer loyalty and engagement, improve operational efficiencies, and make informed business decisions. Our state-of-the-art solutions help you minimize cost while maximizing operational efficiency and customer satisfaction.
Transportation Industry
We take pride in creating comprehensive and flexible customer service and business process solutions for our transportation industry client. Our custom call center solutions are designed to meet your needs to the tee and help you improve customer responsiveness, performance, and significantly bring down the operational cost. Our agents work in sync with your in-house team to give your brand a unified voice and your customers an excellent experience.
Our Services That Aid Travel, Transportation, And Hospitality Industry
Inbound Customer Support
Telesales/ Reservations
Callbacks
Follow-ups
Fare Desk
Helpdesk
Baggage Desk
Failed Bookings
Ticketing
Queues Management
Claims /Refunds/ Re-issues
Escalation Handling
Contract Loading
Fare Optimization
Social Media Outreach
Debit Memo Research