Industries » Telecommunication

Complete Telecom BPO Services That Aligns With Customer Expectations

Our exceptional telecom bpo service agents deploy robust customer engagement solutions. We manage your customers, boost engagement and reduce churn to enhance your ROI.

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Telecommunication
US-based Support Experts

Support
Experts

Customizable Outsourcing Solutions

Customizable
Outsourcing Solutions

Multilingual Support Experts

Multilingual
Support Experts

Us Call Center

Cost-Effective Omnichannel Support for Telecom Companies

The telecommunication industry is experiencing significant growth with the deployment of next-gen connectivity solutions. But to sustain this growth, a company must keep its focus on changing customer expectations too. Doing this all simultaneously can be challenging and cost-effective to boot. That's why many Telecom businesses partner with Ameridial. We are known for deploying best-in-industry CX within a cost-effective framework as a telecom BPO.

We do this by combining our 30+ years of domain experience with technical expertise. To support all these services, we also have a talented team of multilingual support experts. They can handle all your customer concerns seamlessly across channels in your brand's unique voice.

Customer Support
You Can Rely On!

  • 30+ Years of experience
  • 3000+ Experienced support experts
  • HIPAA & HITECH Compliant infrastructure
  • Customizable support solutions
  • Regular quality checks
  • Multilingual & Multichannel support

Ready

Ready

Schedule a free call with our executive to discuss your unique needs and learn about our offerings.

Get Set

Get Set…

We'll walk you through our customized solution for your requirements and start setting up your support team.

Go

Go!

Our team will test the models and go live!

Services

From Customer Support To Order Processing
We Provide Prompt & Accurate Support Across Channels

Complain Management

Complaint Handling

Our complaint handling teams are well trained to handle customer complaints and to provide timely and appropriate solutions.

Helpdesk Solutions

Customer Service

Our customer service experts can deliver prompt and accurate customer service solutions through voice, email, chat, and social media. We also offer IVR customization for customer self-service.

Collection

Collection

We offer seamless collection services to help you recover overdue payments following collection compliances and regulations while delivering a superior CX.

Order Management

Order Management

As a telecom BPO with 30+ years of experience, we offer unparalleled order taking, order processing, and order tracking services to your customers.

Sales Support

Sales Support

Your business can boost sales figures with our effective CX and database support. Our expert agents are also effective in cross-selling and upselling products/services to improve ROI.

Billing Support

Billing Support

We have the technology and infrastructure to offer billing support to your customers across channels. For smooth functioning, we have a streamlined process that ensures customer requests are attended to timely and resolved accurately.

FAQs

Telecom companies outsource a wide range of services for better efficiency and cost-effectiveness. These services include - sales, inbound customer service, order tracking, collection, complaint handling, omnichannel customer engagement, and more.

An experienced Telecom BPO service provider like Ameridial offers 24x7 live customer support via multiple customer communication channels. It ensures the highest level of customer convenience, as they can now approach the business according to their availability and resolve their issues promptly.

You can evaluate Telecom BPO partners by checking out their global reach, contact center size, recognition, accreditations, relevant industry experience, plans, learning & development programs, and client testimonials.

We have 30+ years of experience in the BPO industry. Our portfolio has an extensive list of clients from startups to Fortune 500. So, when you outsource to Ameridial, a Fusion Group company, be ensured that your business is in safe hands.

We make sure your customer engagement rating stays high, churn is kept to a minimum, and ROI goals are always met through our excellent customer support with cost-efficiency. You can also book a free call with our expert to discuss your unique service requirements and explore our offerings.

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