Industries » Telecommunication

Complete Telecom BPO Services That Aligns With Customer Expectations

Our exceptional telecom bpo service agents deploy robust customer engagement solutions. We manage your customers, boost engagement and reduce churn to enhance your ROI.

Get Started

Telecommunication
US-based Support Experts

Support
Experts

Customizable Outsourcing Solutions

Customizable
Outsourcing Solutions

Multilingual Support Experts

Multilingual
Support Experts

Us Call Center

Cost-Effective Omnichannel Support for Telecom Companies

The telecom industry is experiencing significant growth with next-gen connectivity solutions. But to sustain this growth, a company must keep its focus on changing customer expectations. Doing this all simultaneously can be challenging and cost-effective to boot. That's why many Telecom businesses partner with Ameridial. We are known for deploying best-in-industry CX within a cost-effective framework as a telecom BPO.

We do this by combining our 30+ years of domain experience with technical expertise. To support all these services, we also have a talented team of multilingual support experts. They can seamlessly handle all your customer concerns across channels in your brand's unique voice. Ameridial provides a cost-effective way to engage with customers. Besides, we help increase sales with absolute business growth.

Our telecommunication call center platform supports businesses across the US. We're regarded as one of the leading business processes, and we help improve the existing call center services. In addition, our telecom BPO experts help you choose the best option according to your needs.

Whether inbound or outbound call center services, agents have the correct understanding of the products and services. Ameridial takes time to invest in your business. As a result, we create the best experience for our clients.

Customer Support
You Can Rely On!

  • 30+ Years of experience
  • 3000+ Experienced support experts
  • HIPAA & HITECH Compliant infrastructure
  • Customizable support solutions
  • Regular quality checks
  • Multilingual & Multichannel support

Ready

Ready

Schedule a free call with our executive to discuss your unique needs and learn about our offerings.

Get Set

Get Set…

We'll walk you through our customized solution for your requirements and start setting up your support team.

Go

Go!

Our team will test the models and go live!

Services

From Customer Support To Order Processing
We Provide Prompt & Accurate Support Across Channels

Complain Management

Complaint Handling

Our telecommunication call center includes complaint handling teams. They have the right skill to handle complex customer complaints and provide timely solutions to your business. Agents ensure customers experience the best quality service.

Helpdesk Solutions

Customer Service

The customer service experts deliver prompt and accurate customer service solutions. The telecommunication call center also offers the latest IVR customization for customer self-service. Now save your customer's valuable time with the advanced IVR system.

Collection

Collection

Ameridial offers seamless collection services. Our expert telecom bpo agents help you recover overdue payments following collection compliances and regulations while delivering a superior customer experience.

Order Management

Order Management

As a leading telecom BPO with 30+ years of experience, we offer your customers unparalleled order taking, order processing, and order tracking services. We're transparent to our clients about things we do. However, we constantly enhance your business model and make order management as easy as possible.

Sales Support

Sales Support

Your business has the option to boost sales figures with our effective CX and database support. In addition, our expert telecom bpo agents effectively cross-sell and upsell products/services to improve ROI. We believe that offering quality service is paramount to client satisfaction.

Billing Support

Billing Support

We have the technology and infrastructure to offer billing support. The telecom BPO provides seamless support across channels. In addition, our team provides a streamlined process that ensures customer requests are attended timely and resolved accurately for smooth functioning.

FAQs

Let's Connect

Contact Form