Industries » Retail & eCommerce » Electronics & Appliances
Enhance Your Product Experience with Omnichannel Support
Engage with your customers, solve their grievances, gather feedback and accurately assist them through complex processes with our support expertise.
Prompt Customer Support Across Channels
The market for consumer electronics and appliances continues to flourish due to people’s ever-increasing love for technology and convenience. The industry generates a buzz during each product launch, which leads to large volumes of inquiries from customers about the products. As a result, it can become difficult for an appliance brand or electronic device manufacturer to handle all inquiries promptly. Partnering with an experienced BPO like Ameridial can help.
Our consumer electronics BPO services include order management, product technical support, complaint management, installation support, new product awareness campaigns across multiple channels, telemarketing, and lead generation. With our multi-channel and omnichannel call center services for consumer electronics and appliances industry, we offer first-contact resolutions for customer queries across all platforms, resulting in a higher customer experience.
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- PCI DSS compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Multichannel support
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
We'll walk you through our customized solution for your requirements and start setting up your support team.
Our team will test the models and go live!
From Tech Support to Order Processing
We Provide Customer Experience in Your Brand’s Voice
We help you provide your customers “true-to-brand” experiences by offering a range of technical support (L1, L2, and L3) from basic and intermediate troubleshooting to complex problem-solving.
Order taking and processing for electronics and appliances brands include - receiving, recording, assembling information, filling the form for the invoice, and order dispatch. Our expert support team can handle them all competently for you.
As a part of post-sales support services, other than survey and feedback collection, we can also help you ensure that your customer receives timely installation support (where applicable) along with installation scheduling.
Warranty Claim Management
From new warranty activation, claim requests, eligibility inquiries, and claims processing to replacement and reimbursement - our team of expert agents can handle it all.
Consumer Sales And Support
Identifying prospects and converting inquiries to purchases require expert sales support. We have both the expertise and experience to handle large volumes of queries and provide customer support that makes a positive difference.
Our agents are trained to generate value from each interaction. They also identify your valuable customers and nurture them to establish a long-term relationship. This process can improve customer experience significantly, reduce churn, and help you meet your business goals in time.
Yes. Our niche approach results in business excellence by providing you with product launch and peak season support, omnichannel promotion, marketing support, competitive intelligence, and tech assistance. We cover every aspect of outsourcing requirements that your business seeks effectively.
Yes. Quality customer care and communication are essential for consumer electronics and appliances. As an experienced BPO, we provide tech support, complaint management, warranty claim management, inquiry handling, and sales support for consumer electronics and appliances providers. These efforts have proven to be effective in boosting customer acquisition rates significantly.
Just after a much-awaited product launch, customer inquiries surge drastically. We have a scalable team of technical experts that can answer customer queries, manage complaints, create engagement and make the best use of cross-selling and up-selling opportunities even during the peak season.
No. Consumer electronics and appliance businesses opt for outsourcing to bring cost-efficiency. By choosing an experienced BPO like us, you can save a lot by reducing unnecessary costs while boosting your rate of acquisition. To get a detailed view of our pricing, you can book a free call with our expert.