We know this industry. In fact, most of our senior management team has “walked in your shoes” spending their careers with large national carriers managing their in-house call centers and outsourced vendors. Our team has proven experience improving S.T.A.R. ratings, FCR and CTM reduction. They have successfully managed several AEP’s and passed CMS audits.
Trained in the art of care and compassion.
Ameridial representatives are trained to understand the unique responsibility that comes with serving healthcare customers. You can trust us to provide the highest level of care and compassion on every call with your members. Since our first healthcare call center client in 1987, with call after call, we have built a culture defined by care and compassion.
Ameridial lightens your load – with scalable call overflow and disaster recovery solutions.
Since 2007, Ameridial has responded to 12 disaster declarations that shut down our clients’ in-house call centers. We proactively prepare for the impact to our clients –with one to two-hour response time for full Disaster Recovery Plan.