Industries » Healthcare » Medicare
Empathetic Member Support
From inquiry handling to reminder assistance, our support experts are known for providing empathetic support across channels.
Compliant Medicare Support from Experienced Call Center
During the past few years, Medicare carriers have experienced significant growth in enrollments. As a result, answering all the calls from members and prospects during and after the annual enrollment season, and providing them with accurate information about their plans and benefits, can be a major challenge. Also, maintaining and improving their ratings requires expert customer management across all channels.
As a reputed HIPAA-compliant Medicare BPO with 30+ years of experience, we, at Ameridial, are well aware of Federal guidelines and can help you manage these challenges effectively. We offer multilingual and omnichannel customer support solutions that help you acquire new members, provide them with accurate information about their Medicare plans and offer them an excellent user experience. Our services are designed to improve customer experience, reduce churn, improve your star ratings and boost revenue.
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- HIPAA Compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Omnichannel support
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
We'll walk you through our customized solution for your requirements and start setting up your support team.
Our team will test the models and go live!
From Member Support to Reminder Assistance
All-in-one Customer Support Solution for Medicare Carriers
Our trained medicare experts can deliver prompt and accurate Medicare plan information to your members through voice, email, and chat.
Our knowledgeable inquiry handling team can handle your member inquiries and provide them timely and detailed information regarding their Medicare C & D benefits and coverages.
We also remind your members of their unused benefits and encourage them to take full advantage of their medicare plan, helping you maintain and improve your star ratings.
Open Enrollment Support
We can help you handle the bulk volume of calls during the annual open enrollment support and provide your enrollees with prompt and accurate answers to their queries, ensuring maximum enrollment.
Medicare carriers can outsource a wide range of services including, member support, annual enrollment support, inquiry handling, lead generation, omnichannel customer engagement, etc.
Expert Medicare outsourcing service providers offer 24x7 live member support via multiple communication channels. All to provide on-time and accurate answers to your member's queries regarding their Medicare plans, coverages, and benefits.
You can evaluate Medicare BPO partners by checking out their contact center size, recognition, accreditations, relevant industry experience, plans, client testimonials, learning and development programs, among other things.
As a Medicare carrier, when you outsource to Ameridial, a Fusion Group company, you get excellent member support and AEP support with cost-efficiency. In addition, as a HIPAA-compliant healthcare call center, Ameridial has six centers in the US, along with 30+ years of experience in the healthcare domain.