Industries » Healthcare » Medical Device

End-to-End Call Center Solutions for Medical Device Providers

Our customer solution experts can provide 24x7 multichannel assistance to your customers and effectively manage technical queries, handle complaints, process orders, provide app support, and more.

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Medical Device
US-based Support Experts

Support
Experts

Customizable Outsourcing Solutions

Customizable
Outsourcing Solutions

Hipaa

HIPAA & HITECH
Compliant Infrastructure

Us Call Center

Customer Support Delivered with Customer-First Approach

The highly regulated medical device manufacturing and distribution sector rely on outsourcing service providers to transition from an old-school research-based business model to a more service-driven one. The transition helps them meet the expectations of all investors and associates in the healthcare value chain. A customer-first approach for medical device providers also helps physicians, payers, providers as well as patients. At Ameridial, we act as a catalyst to perk up your medical device customer service by offering industry-specific call center services for durable medical device industry. We help with omnichannel answering support, product launch and guidance, LI, L2, L3 level technical assistance, new app support, complaint handling, order taking, and processing. Schedule a free consultation with our support executive today to discuss your requirements and understand our relevant service offerings.

Customer Support
You Can Rely On!

  • 30+ Years of experience
  • 3000+ Experienced support experts
  • HIPAA & HITECH Compliant infrastructure
  • Customizable support solutions
  • Regular quality checks
  • Multilingual & Multichannel support

Ready

Ready

Schedule a free call with our executive to discuss your unique needs and learn about our offerings.

Get Set

Get Set…

We'll walk you through our customized solution for your requirements and start setting up your support team.

Go

Go!

Our team will test the models and go live!

Services

From Technical Assistance to Complaint Handling
All-in-One Customer Support Solution for Medical Device Providers

Medical App Support

Medical App Support

Healthcare is heavily reliant on medical apps today. From installation to set up and understanding the features, we offer customized help based on age and aptitude.

Product Guidance & Promotions

Product Guidance & Promotions

Sometimes, the user manual might not be enough. Therefore, we provide one-to-one customized instruction to help users understand the functionality of a medical device.

Order Processing

Order Processing

Systematic order processing can improve workflow systems and supply chains. Our order management solutions help you streamline your product delivery for users, hospitals, pharmacies, and physicians alike.

Complaint Handling

Complaint Handling

We have extensive experience in managing customer complaints and providing them with timely and accurate solutions.

Customized Technical Support

Customized Technical Support

Medical devices often have complex technological specifications. We identify and solve technical glitches that arise while using those complex products.

Medical Device Reporting

Medical Device Reporting

We offer MDR-compliant services to manage device-related issues on time. It facilitates doctors, healthcare facilities, and users to report voluntarily for your post-launch feedback survey.

Inquiry Handling

Inquiry Handling

We can effectively address and manage customer support for your medical device. It includes queries related to product information, shipping errors, preventive maintenance, and more.

Return & Refund

Return & Refund

We can deploy a team of support experts to assist you in handling return and refund-related requests.

FAQs

Our customer support for medical devices has specialist processes, technology, and skills to facilitate customer interaction and manage grievances. With our time-tested support solutions, we can efficiently manage inquiries, provide 24x7 multichannel support for product-related queries, technical assistance, and more to improve the experience of healthcare providers, patients, and stakeholders alike.

Yes. Our HIPAA-compliant medical equipment answering service and sales support have an excellent track record of meeting clients' goals and boosting customer acquisition. Our highly trained specialists offer end-to-end medical device call center management, including accurate product responses and measurable conversations in the agreed timeframe to accelerate engagement and customer acquisition.

We have been working with Healthcare clients since 1987. We work closely with your internal team to understand your unique service requirement and translate that understanding into a customized support framework. Whether it's data security or insights-led customer interaction, Ameridial is your one-stop solution for medical equipment sales support and customer service.

No. Medical equipment providers and manufacturers outsource customer support because it brings cost-efficiency and gives a greater return on investment. With streamlined and timely customer management, you can increase satisfaction and sales while reducing administrative expenses.

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