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24x7 Omnichannel Customer Support for Healthcare Provider
From appointment scheduling and reminder assistance to live answering service across channels - our team of support experts is well-trained to handle it all.
HIPAA & HITECH
Customer Care Solutions for Healthcare Providers
The healthcare providers today face some unprecedented challenges like the pandemic, high volumes of customer queries and changing customer expectations. To overcome these challenges and provide your patients with 24x7 seamless support via all customer communication channels while adhering to all healthcare compliances, you require an experienced healthcare outsourcing partner. As a HIPAA and HITECH compliant call center for healthcare providers, we can help you across all these service needs and more. No matter the size and scope of your healthcare offerings, if you feel your service could benefit from an extra pair of supportive hands, schedule a free consultation to discuss your requirements and to understand our relevant service offerings today.
The rise in administrative costs is putting significant load on the profitability of healthcare providers. Having worked with multi-office healthcare providers, large hospitals, and individual healthcare providers, Ameridial-your healthcare BPO became familiar with the technology and business processes involved in rendering healthcare.
With us as your partner, you will also increase business efficiency and enhance the financial performance of your healthcare practice. From front-end process improvement to claims submissions, we have the ability to provide the expertise you need to make your RCM process function smoothly and more efficiently.
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- HIPAA & HITECH Compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Multichannel support
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
We'll walk you through our customized solution for your requirements and start setting up your support team.
Our team will test the models and go live!
From Appointment Scheduling to Help Desk Support All-in-One Customer Support Solution for Healthcare Providers
We have extensive experience with the US pharmacy process. This experience reflects our support team's personalized approach to customer care assistance for online and offline pharmacies.
We offer a reliable and convenient appointment scheduling, rescheduling, and reminder service for each patient and member through our multichannel approach.
Claim Post-care & Follow-up
To determine the success of your service offerings, follow-up surveys and post-care surveys are critical. Not only do we help you conduct these surveys at scale, but we also provide you with actionable insights that can help you elevate the patient experience.
Revenue Management & Billing
The transition from fee-for-service to value-based care can be difficult to manage sometimes. However, our all-round-support for revenue cycle management and billing ensures its smooth implementation and execution.
24x7 Answering Support
Our support experts can handle all customer concerns across channels and vertices from general queries to emergency and critical assistance.
Our 24x7 answering service ensures that every referral receives seamless support. All our support experts are well-trained to assist each prospect with any request ranging from locating a suitable physician to getting the details of a nearby clinic - ensuring a great first experience.