Industries » Healthcare » Healthcare Provider
24x7 Omnichannel Customer Support for Healthcare Provider
From appointment scheduling and reminder assistance to live answering service across channels - our team of support experts is well-trained to handle it all.
Support
Experts
Customizable
Outsourcing Solutions
HIPAA & HITECH
Compliant Infrastructure
Customer Care Solutions for Healthcare Providers
The healthcare providers today face some unprecedented challenges like the pandemic, high volumes of customer queries and changing customer expectations. To overcome these challenges and provide your patients with 24x7 seamless support via all customer communication channels while adhering to all healthcare compliances, you require an experienced healthcare outsourcing partner. As a HIPAA and HITECH compliant call center for healthcare providers, we can help you across all these service needs and more. No matter the size and scope of your healthcare offerings, if you feel your service could benefit from an extra pair of supportive hands, schedule a free consultation to discuss your requirements and to understand our relevant service offerings today.
The rise in administrative costs is putting significant load on the profitability of healthcare providers. Having worked with multi-office healthcare providers, large hospitals, and individual healthcare providers, Ameridial-your healthcare BPO became familiar with the technology and business processes involved in rendering healthcare.
With us as your partner, you will also increase business efficiency and enhance the financial performance of your healthcare practice. From front-end process improvement to claims submissions, we have the ability to provide the expertise you need to make your RCM process function smoothly and more efficiently.
Customer Support
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- HIPAA & HITECH Compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Multichannel support
Ready
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
Get Set…
We'll walk you through our customized solution for your requirements and start setting up your support team.
Go!
Our team will test the models and go live!
Services
From Appointment Scheduling to Help Desk Support All-in-One Customer Support Solution for Healthcare Providers
Pharmacy Assistance
We have extensive experience with the US pharmacy process. This experience reflects our support team's personalized approach to customer care assistance for online and offline pharmacies.
Appointment Scheduling
We offer a reliable and convenient appointment scheduling, rescheduling, and reminder service for each patient and member through our multichannel approach.
Claim Post-care & Follow-up
To determine the success of your service offerings, follow-up surveys and post-care surveys are critical. Not only do we help you conduct these surveys at scale, but we also provide you with actionable insights that can help you elevate the patient experience.
Revenue Management & Billing
The transition from fee-for-service to value-based care can be difficult to manage sometimes. However, our all-round-support for revenue cycle management and billing ensures its smooth implementation and execution.
24x7 Answering Support
Our support experts can handle all customer concerns across channels and vertices from general queries to emergency and critical assistance.
Physician Referrals
Our 24x7 answering service ensures that every referral receives seamless support. All our support experts are well-trained to assist each prospect with any request ranging from locating a suitable physician to getting the details of a nearby clinic - ensuring a great first experience.
FAQs
Healthcare isn't just about patient care. A patient needs assistance on many occasions, and you need an experienced call center to attend to them. At Ameridial, we understand this and thrive toward delivering an integrated customer experience that guides a patient/member with accurate information in a time-bound manner.
Yes. To ensure this, we constantly keep our eyes on the ground and keep our training modules in sync with the current developments. In our hiring also, we give preference to agents who have relevant skills and expertise in the domain. Moreover, we also work closely with each client to align our offerings with their unique requirements.
We have been working with healthcare clients since 1987. This experience reflects in our service delivery and our customizable service offerings. Our solid track record of achievements is a testament to this. To know more about how we can help you meet your unique goals, you can book a free consultation call with our support expert.
No. One of the main benefits of outsourcing customer support to a BPO is cost-effectiveness. We, at Ameridial, ensure that by deploying customized support solutions that meet your goals and ensure greater customer satisfaction, improve ROI, and reduce churn. To know about our specified pricing structure, you can send us a query by clicking on 'Get a Quote'.
