Industries » Healthcare » Healthcare Payer
Personalized Member Support
for Healthcare Payers
From insurance, verification to claim management and billing and complaint handling - with our 24x7 healthcare payer BPO support solution, you can provide multichannel assistance to millions of patients and members.
HIPAA & HITECH
Omnichannel Member Support That Improves Star Ratings
The ripple effects of the pandemic in combination with frequent changes in member behavior and expectations have compelled many healthcare payers to rethink their operational structure to become more member-savvy and cost-efficient. A healthcare BPO like ours can help you align your restructuring goals to meet robust operational efficacy. At Ameridial, our healthcare payer BPO have tremendously increased the efficiency of multiple healthcare clients and brought down their process costs significantly. With us as your partner, you can deliver a seamless, highly personalized, connected, omnichannel member experience that results in improved star ratings and greater ROI. Schedule a free consultation with our support executive today to discuss your requirements and understand our relevant service offerings.
We help our clients increase revenue through cost optimization, minimized dependency on legacy systems and improved ability to reallocate savings to care management for better outcomes. We also help our clients drive breakthrough growth by merging deep healthcare delivery experience and subject matter expertise with, automation, analytics, and artificial intelligence. As a reliable healthcare payer BPO, Ameridial embed digital transformation in end-to-end operations, driving superior outcomes and value realization today, thereby, enabling streamlined operations to serve the emerging health care market in the coming days.
You Can Rely On!
- 30+ Years of experience
- 3000+ Experienced support experts
- HIPAA & HITECH Compliant infrastructure
- Customizable support solutions
- Regular quality checks
- Multilingual & Multichannel support
Schedule a free call with our executive to discuss your unique needs and learn about our offerings.
We'll walk you through our customized solution for your requirements and start setting up your support team.
Our team will test the models and go live!
From Insurance Verification to Claim Handling
All-in-One Customer Support Solution for Healthcare Payers
Click-To-Call Activation And Renewal
With a simple click or tap, your customers can be on their way to talking to a representative. These representatives can assist your customers with service activation and policy renewal reminders.
Get comprehensive, real-time insurance verification support. Our experts can handle pre-authorization and run eligibility checks for policy buyers.
Open Enrollment Assistance
Improve customer interactions during the most stressful time of the year and provide a better customer experience with our Open Enrollment Assistance.
From assisting patients in filling policy applications to helping them edit claim requirements and resolving their process and submission-related queries - we provide time-bound empathetic support for it all.
Revenue Management & Billing
We offer assistance with accounts receivable management, tracking, and mapping payments, as well as insurance premium collection services.
Insurance Complaint Handling
Reach out to customers automatically when it’s their turn in the queue. It helps you decrease customer churn and improves service quality.