Industries » Healthcare » Healthcare Payer

Personalized Member Support
for Healthcare Payers

From insurance, verification to claim management and billing and complaint handling - with our 24x7 support solution, you can provide multichannel assistance to millions of patients and members.

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Personalized Member Support
US-based Support Experts

Support
Experts

Customizable Outsourcing Solutions

Customizable
Outsourcing Solutions

Hipaa

HIPAA & HITECH
Compliant Infrastructure

Us Call Center

Omnichannel Member Support That Improves Star Ratings

The ripple effects of the pandemic in combination with frequent changes in member behavior and expectations have compelled many healthcare payers to rethink their operational structure to become more member-savvy and cost-efficient. A healthcare BPO like ours can help you align your restructuring goals to meet robust operational efficacy. At Ameridial, our healthcare payer call center services have tremendously increased the efficiency of multiple healthcare clients and brought down their process costs significantly. With us as your partner, you can deliver a seamless, highly personalized, connected, omnichannel member experience that results in improved star ratings and greater ROI. Schedule a free consultation with our support executive today to discuss your requirements and understand our relevant service offerings.

Customer Support
You Can Rely On!

  • 30+ Years of experience
  • 3000+ Experienced support experts
  • HIPAA & HITECH Compliant infrastructure
  • Customizable support solutions
  • Regular quality checks
  • Multilingual & Multichannel support

Ready

Ready

Schedule a free call with our executive to discuss your unique needs and learn about our offerings.

Get Set

Get Set…

We'll walk you through our customized solution for your requirements and start setting up your support team.

Go

Go!

Our team will test the models and go live!

Services

From Insurance Verification to Claim Handling
All-in-One Customer Support Solution for Healthcare Payers

Click-To-Call Activation And Renewal

Click-To-Call Activation And Renewal

With a simple click or tap, your customers can be on their way to talking to a representative. These representatives can assist your customers with service activation and policy renewal reminders.

Insurance Verification

Insurance Verification

Get comprehensive, real-time insurance verification support. Our experts can handle pre-authorization and run eligibility checks for policy buyers.

Open Enrollment Assistance

Open Enrollment Assistance

Improve customer interactions during the most stressful time of the year and provide a better customer experience with our Open Enrollment Assistance.

Claim Management

Claim Management

From assisting patients in filling policy applications to helping them edit claim requirements and resolving their process and submission-related queries - we provide time-bound empathetic support for it all.

Revenue Management & Billing

Revenue Management & Billing

We offer assistance with accounts receivable management, tracking, and mapping payments, as well as insurance premium collection services.

Insurance Complaint Handling

Insurance Complaint Handling

Reach out to customers automatically when it’s their turn in the queue. It helps you decrease customer churn and improves service quality.

FAQs

Ameridial started in 1987, and our very first client was a national healthcare organization. So, you can say that we have been serving the healthcare industry for more than three decades now. We offer healthcare payer customer service alongside other services like answering support, physicians' referral, appointment scheduling, pharmacy, and telemedicine assistance for both large and mid-sized clients.

Yes. Our HIPAA-compliant medical contact center solutions have a proven track record of boosting customer acquisition. Additionally, our services are known to reduce the wait time for policyholders and inquirers and enhance their support experience. All of these improvements add up to elevate your brand's overall customer experience, reduce churn, and enhance outcomes.

Our healthcare payer contact center possesses a deep understanding of the sector. Together with our rigorously trained agents and industry-specific support processes, this domain expertise allows us to provide superior customer support across channels.

No. Outsourced healthcare payer customer support yields greater ROI cost-effectively. If you outsource healthcare payer customer service, you can reduce overhead and administrative expenses, lower customer churn, and increase trust.

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