Automotive Dealer Services

So many cars, so little time. When it comes to the auto industry, things move at a blistering pace. Our automotive dealership services are here to help you maximize your time, expand your customer service base and increase sales!

Have you or your team ever missed calling back a prospective customer because you were helping someone else?

Did someone reach out about that special vehicle on your lot only to go to voice mail or another dealership?

Would you like to find a way to streamline customer outreach and lead retention to ensure they are up-to-date on maintenance for their warranty services or are notified of outstanding recalls? We can help.

Drive Towards Success

Appointment Scheduling

We can help make service appointments in real time and integrate with your CRM. Our teams can cross-sell additional services. You’ll be freed up to better assist your in-store customers.

Post Sale/Service Surveys

Interested in gauging your customer service satisfaction levels? Just ask them! We can outreach your customers so you can understand your strengths and opportunities for improvement. Go that extra mile!

Loan and Lease Ends

When a loan or lease approaches its end we can proactively reach out to your customers. We’ll set a time for them to discuss their next purchase in your dealership so you don’t miss out on a sale opportunity!

Recall Notifications

We can call your customers (even after hours!) and assure them their recalls will be resolved. Keep your service department busy and customers happy – it’s a win-win situation!

Lead Follow Ups

Don’t lose a web lead again! We can contact leads mere minutes after they reach out. We’ll schedule appointments for them to come in and see you in the showroom so you can increase sales!

Warranty Service

We’ll help you by contacting customers whose original warranties are expiring and we will sell extended warranties. Your customers receive peace of mind and you gain additional revenue!

Where the rubber meets the road: It's not just a Saying

Many people know what it is like to be in a dealership, but few know how difficult it can be to run one. There’s the in-and-out of prospective buyers, phone calls, appointments, and new sales promotions happening constantly. It’s an exciting, fast-paced world. But what happens when there are more calls than you can handle? Or when your dealership tries to focus on service but struggles to reach customers? It can be difficult to maintain an even momentum.

At Ameridial, we can customize your automotive dealership call center services depending on your specific needs. The support options are endless: appointment scheduling, post sale or service surveys, loan and lease ends, recall notifications, lead follow-ups, warranty reminders and more!

The Situation:

You are running a large sales event. Your entire sales team is busy with prospective buyers in the showroom. Meanwhile, you have buyers calling into the dealership – but you don’t have enough people to handle the call volume. With no immediate connection, those callers will hang up or move on to another dealership.

You’ve lost a sale!

Keys to Call Center Success @ Ameridial

The Solution:

Ameridial is in place to handle your inbound calls. Now, your sales team works with walk-in customers and our representatives respond immediately to inquiries. We can integrate our telephony and systems into your software for seamless appointment scheduling. You satisfy in-person customers and those on the phones.

Your sales will increase!

That’s just one example of how we can help your team. In addition to the different types of services we can fulfill, we offer different pricing models so you can maximize your investment and your return. You can have a dedicated team of customer service representatives, or a shared model that can flex with your volume. If you’d like to discuss your individual situation please contact us. Every dealership is unique and we will help you create your custom solution!

You Offer Low Interest Financing, We Offer High Interest Services!

Increased Customer Outreach

We can do your outbound calling for you and free up your team. We will be able to help the customers to the dealership where you can meet with them in person and seal the deal!

Auto Sales Advantage

Our team is able to help with cross-selling and up-selling. We know excellent customer service builds trust and a positive customer experience that will bring customers back time and again!

Promotions and Sales

Want to offer special promotions or special financing? Our team can handle those calls and set up appointments for your team. This will drive additional sales and closures!

We pride ourselves on offering affordable, scalable and reliable automotive call center services. Please let us know if you have questions about our automotive lead generation services by calling us at 866.775.4755.