We realize not everyone fits neatly into a category, so don’t let our focus on our listed industries – Healthcare, Travel and Hospitality, Retail, eCommerce, Dealer Services, and Nonprofit Support – fool you. We can support any inbound or outbound telephonic needs. Ameridial serves a variety of industries’ call center needs – each one with unique demands and core competencies.
That’s to your advantage. We’re constantly learning new processes and best practices from every industry we serve. We draw on these experiences and we can partner on helping develop your best solution. Our focus is on delivering maximum efficiency and return on your outsourcing investment. Our culture of caring and compassion.
From the early days, Ameridial’s success has grown due to agents trained in the art of caring and compassion – with the expertise to meet client performance goals. We build on that culture to deliver results in every industry we serve.
What to expect from partnering with Ameridial:
An assigned Support Team of management, training, and quality
On-Demand Reports and Recordings from our Web Portal
Clear pricing and predictable costs to safeguard your budget
Transparency, flexibility, and scalability to maximize your support
Here are some of the items we put in place when supporting your business
RECRUITMENT AND HIRING
At Ameridial, we can easily modify our recruiting process to target different industries. From the onset, we work with you to build a profile of your most successful customer service or sales representatives. We then use our experience to launch a targeted recruiting campaign and identify candidates with those strengths.
Ameridial conducts pre-employment assessments and competency-based behavioral interviews with qualified candidates. Candidates go through several steps before being made an offer of employment.
Ameridial has experienced trainers on staff who are easily able to learn and disseminate information. Our internal trainer and support can go to your site for Train-the-Trainer sessions. Additionally, your trainer is invited to be on-site for the first new-hire training class to observe our trainer’s delivery and to certify our trainer for ongoing delivery.
We are able to help create new training materials or adapt resources as needed. We also train new hires on supplemental materials to help enhance the customer service experience for all our clients.
Different industries have different requirements. Starting in training, Ameridial sets quality expectations with our team members. Whenever possible, we adapt to your internal quality measures so your customers have a uniform experience. If you need help constructing a quality program, we can help build one utilizing our experience and internal internal quality metrics and forms. We will set regularly scheduled quality calibration calls.
We also utilize formal and informal coaching. Our environment is one of training, explaining, and support.