At Ameridial, we recognize that every company is different. That’s why we offer a customizable suite of outsourced call center services for Georgia businesses in select industries.
- Healthcare: Our HIPAA-compliant healthcare call center offers inbound and outbound services for medical groups, hospitals, and insurers across Georgia.
- E-commerce/Retail: Whether your business is brick-and-mortar or online, our retail call center offers PCI-compliant order processing and U.S.-based phone support that earns you repeat customers.
- Automotive: Our automotive dealer services make it easy for auto dealers to outsource all of their call center operations, including appointment scheduling, customer retention campaigns, and lead qualification calls.
- Nonprofit: The Donor Care Center is created especially for the clients in the nonprofit sector, our fundraising team manages more than 200 community outreach and fundraising campaigns annually.
Providing Top-Rated Call Center Solutions for Georgia Companies
With call centers in North Carolina, Maine, and Ohio, we’re uniquely positioned to serve businesses with customers across Georgia and the Southeast. We offer inbound, outbound and multichannel services with flexible tiered pricing based on the scale of the project and your company’s average call volume. Our inbound phone representatives handle all types of industry-specific calls and inquiries, ranging from customer service support and billing questions to appointment scheduling.
- We also offer PCI-compliant payment processing for retailers and medical providers.
- From traditional telemarketing to consumer research, our in-house experts develop results-driven outbound call campaigns. In addition to making sales calls, we assist with data upkeep, customer surveys, and community outreach.
- We offer multi-channel support based on your customers’ preferences. These customizable services include SMS reminders, virtual callback, and click-to-call services and internet-based support via chat, email or social media.
Take Advantage of Call Center Outsourcing from Ameridial
Founded in 1987, Ameridial is one of the longest-standing names in the telemarketing industry. Today, we handle more than 100 million inbound and outbound calls annually. Our clients include startups, small businesses, midsized enterprises and publicly traded corporations in Georgia. We’re proud to provide top-quality 100 percent onshore services, but that’s not the only thing that makes us different.
- People: From our diligent phone representatives to our top executives, skilled employees are instrumental to our success. In an industry known for its turnover, we invest in employee training and retention programs to ensure you receive the best service so that our customer support agents accurately reflect your brand.
- Certifications: To better serve clients, we maintain several industry certifications for data protection, and we conduct random compliance audits. Our call centers follow all Payment Card Industry Data Security Standard (PCI DSS) best practices. Additionally, our call centers are PCI/HIPAA/HITECH compliant as well as CMS audited and approved to meet all Medicare requirements.
- Experience: With more than 30 years of experience, we understand what it takes to succeed in a challenging industry that encompasses many unique verticals. Our global leadership team excels at providing general customer support and industry-specific services that are customized to the needs of your business.
Call Ameridial today at 888-480-8700 to schedule a free consultation. We’ll be happy to discuss your marketing objectives, answer your questions or provide a free quote. Our onshore call centers can take your company’s customer service to the next level.