What compliance standards do you maintain? What types of security do you have in your call centers?

We take data security very seriously. We have invested millions of dollars in facility and network improvements, upgrades, and maintenance to our servers. As an enterprise, we maintain very strict internal policies developed to satisfy compliance standards mandated by our Executive Team and fulfilled by our IT and Operations Teams. We’re both PCI and HIPAA compliant. We also maintain active compliance participation in the following areas: NIST, HHS, OCR, CMS, X12, NCPDP, and Public Comment. Specifically, DCCI is compliant with: NIST 800-30 and 800-53 Rules; Federal Information Security Management Act (FISMA) requirements and IRS Guidelines. Additionally, we’re SSAE-16 Type II audited. We stay abreast of all major call center regulatory developments. We utilize our active association with organizations such as PACE (Professional Association of Customer Engagement – formerly ATA), the DMA, DMANF, NCDC, and SOCAP, among others, as a component of our research.

Physical security of our centers is extremely important as well. All sites have card reader access systems which are programmed to only allow the appropriate people access to their designated areas during defined time periods. Security cameras are in use to monitor entry points and restricted areas. All visitors must check in before entering our facilities

2018-10-16T14:46:14+00:00October 16th, 2018|

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