FAQs

What compliance standards do you maintain? What types of security do you have in your call centers?

We take data security very seriously. We have invested millions of dollars in facility and network improvements, upgrades, and maintenance to our servers. As an enterprise, we maintain very strict internal policies developed to satisfy compliance standards mandated by our Executive Team and fulfilled by our IT and Operations Teams. We’re both PCI and HIPAA [...]

2018-10-16T14:46:14-04:00October 16th, 2018||

Once we have a signed agreement, how long until the program goes live?

The answer to this question is, “it can vary.” It depends on the type of campaign, level of system integrations, customization, state registration waiting periods, and telephony requirements. We’ll fully scope the program, and establish a mutually agreed upon time frame for programming, implementation, training and launch, and strictly adhere to it. Every outsourced call [...]

2018-10-16T14:45:31-04:00October 16th, 2018||

Does DCCI have contracts? If so, what are the terms of the contract?

We do utilize contractual agreements. We feel it’s important to establish responsibilities to ensure we’re “on the same page” as we forge our partnership. Typically, our standard contract has a one-year term associated with it but we provide a 30-day out clause, without cause, as a term within it. We believe in being held accountable [...]

2018-10-16T14:45:10-04:00October 16th, 2018||

What is your approach to partnership?

Part of our strength is our consultative approach and client-centric mindset. We go above and beyond to make recommendations and provide strategic oversight to our clients’ campaigns. Our Executive Team is readily accessible, and every client is assigned an Account Manager that is their direct point-of-contact. We also believe that outsourcing is a collaborative effort [...]

2018-10-16T14:44:15-04:00October 16th, 2018||

Can we visit your call centers?

Absolutely! Our doors are always open to our client partners and we’d be delighted to host you for a site visit. Once we discuss your support needs and size, we will make an initial determination on the best location to house your program. We will then make arrangements for you to view our facilities.

2018-10-16T14:43:03-04:00October 16th, 2018||

What are your specialties in serving nonprofit organizations and their telefundraising efforts?

DCCI launches nearly 200 inbound/outbound campaigns per year for nonprofits, and as an enterprise we handle up to 1 million inbound minutes per month. We have direct experience with membership support, outbound telefundraising, pre-recorded voice broadcasting, inbound DRTV, direct response, radiothons and telethons. We can even leverage our parent company’s experience (Ameridial, Inc.) and resources [...]

2018-10-16T14:42:07-04:00October 16th, 2018||
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