How is the call center support structured for my program?

After an agreement is executed, you will be assigned an Account Manager and/or work with an Implementation Director. They will facilitate the technical setup and integration between our two companies. After the program has gone live, the Account Manager will continue to be the primary point of contact. The Account Manager is involved with all aspects of the daily running of the program. They will set up regular status calls, calibration calls, and quality reviews per your preferences. They work with the internal teams to ensure all metrics are being met and your program is successful. The Account Manager works with our Supervisors, Trainers, and QA staff, as well as provides guidance and training to the phone agents.

Your scope of access is not restricted to your Account Manager. Everyone at DCCI has a stake in your partnership experience and you will have access to our executive team if needed.

2018-10-16T14:47:42+00:00October 16th, 2018|

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