This is arguably the most difficult and the most important element when it comes to offering great call center support. We understand our phone agents are your brand ambassadors and truly are where “the rubber meets the road.”

We begin our selection process by asking you for the profile of your most successful internal representatives. We employ a multi-layered recruiting, interviewing, hiring and training process. DCCI conducts pre-employment assessments, background checks, and competency-based behavioral interviews with qualified candidates based on program requirements. Candidates go through several steps and interviews with our team before being made an offer of employment.