There are several options available when it comes to training. The first option is to have you lead the initial training. Your internal trainer can facilitate the training in person at our location or virtually. The first training class will also include the DCCI trainer designated to support your program along with your assigned Account Manager. They will work with you to become certified to conduct subsequent training sessions.
Another option is a “train the trainer” approach. We can send our trainer to your facility (often accompanied by other support team members). While there, our trainer will learn about your organization, training materials, call types, quality assurance, and your company culture. We can also do this virtually if preferred.
Lastly, if you are designing a new solution and don’t have training content developed, DCCI can help by designing the training curriculum for you.