We do utilize contractual agreements. We feel it’s important to establish responsibilities to ensure we’re “on the same page” as we forge our partnership. Typically, our standard contract has a one-year term associated with it but we provide a 30-day out clause, without cause, as a term within it. We believe in being held accountable for our services and provide the 30 day out clause for your peace of mind. Some clients prefer an evergreen contract or multi-year agreements. All of this can be discussed and tailored to your support needs.