Yes, absolutely! This is a critical task assigned to us by many of our partners. Sales skills are taught to our phone agents beginning with the initial DCCI training and continue throughout their employment with us. Our training curriculum has been developed over the decades we have been in business. We also draw content from industry leaders such as Dale Carnegie and Sandler Training Institute and others. Ultimately, our staff is expertly trained to maximize the average order value you realize from our efforts.
After a phone agent completes training their development continues. We conduct refresher training as needed, and partner with our quality assurance team. They pull calls and help identify coaching opportunities so the agents receive development, and praise, along the way.