DCCI’s recruiting, training, and quality assurance program provides the cornerstone for success. We are committed to the principle that the donor relationship is more important than the immediate gift. We don’t push too hard. We would rather leave the member feeling positive about the phone call than take a pledge that is made grudgingly. We’ll partner with you so that we communicate with the right donors through the right channel, with the right message at the right time!
Quality is our primary consideration in all donor communications. DCCI records 100% of calls. Credit card donations are verified, as well as a random sample of all pledges, with 100% of high dollar gifts verified. In our volunteer recruitment efforts, we maximize the live thank you callbacks to volunteers and minimize any volunteers that are assumed, which directly impacts your fulfillment and bottom line results.
Our processes are based on decades of experience and have resulted in a proprietary checklist for project development to ensure quality is built into all programs from the start. A separate Quality Assurance Team handles quality audits, remote monitoring, reviews digitally recorded calls and all quality aspects with each project on a continuous basis.