We’re not your average call center! DCCI is a full service strategic agency that helps nonprofits develop the most effective strategy for integrating telephone communications with their direct mail, online, and other donor communication channels.
DCCI is one of the only telefundraising call centers that:
- Works exclusively with nonprofits
- Offers US-based 24x7x365 inbound coverage
- Can utilize a blended inbound/outbound call solution
- Offers nonprofits transparent, self-service access to their call information, screens/scripting, and even call audio files via a proprietary and secure web portal!
If it can be done in a call center, DCCI can do it! We have direct experience with membership support, outbound telefundraising, pre-recorded voice broadcasting, email & web chat, inbound DRTV, direct response, radiothons and telethons. DCCI launches nearly 200 inbound/outbound campaigns per year for nonprofits.
Part of our strength, is our consultative approach and client-centric mindset. We go above and beyond to make recommendations and provide strategic oversight to our clients’ campaigns. We believe that outsourcing is a collaborative effort which needs active involvement from clients and the service provider. We have embraced this philosophy from inception and our solutions are designed specifically for each client. Our pricing is simple, competitive, and generally all-inclusive.
Lastly, we invest in our technology and hardworking employees, and understand that in today’s world, our clients’ business needs are ever-changing. One of the bedrocks that we were founded on is our flexibility, being able to adapt to change quickly. We’re consistently doing things for our clients that our competitors cant’ do, or won’t do, and often times at no additional cost. Over the years, this has ranged from customized reporting, web portal access, expedited campaign launches, investing in new technology to obtaining certifications. We’re often described as “Flexible,” “Creative,” and “Responsive,” by our clients. But don’t take our word for it; ask to speak with some of our references today!
“Our goal has never been to become the biggest call center, but rather to exceed our clients expectations by servicing them with sound fundraising counsel and customized project managagment.” ~ Jim McGeorge, Founder
- Monthly donor recruitment
- Current donor cultivation
- New donor conversion
- Lapsed donor reactivation
- Welcome/Thank you calls
- Budgeting and strategic planning
- Script creative & writing
- Project management
- Highest levels of volunteer and pledge verification
- Kit fulfillment, creative & production
- Phone appending
- Calling & response management
- Ad hoc reporting
- Complete fulfillment mailing/tracking
- 24x7x365 inbound solutions (DRTV, direct response, member support, radiothons and telethons)
- Family & Friends volunteer recruitment campaigns
- Pre-recorded voice broadcasts
- Web/Email chat
- Comprehensive executive summary
We are here to help you! Please contact us to learn more.