Donor Care Center, Inc. (DCCI) is the fundraising arm of Ameridial, Inc., a strategic call center marketing firm that has served the nonprofit community for over 30 years. DCCI offers full-service inbound and outbound call center solutions to nonprofits exclusively. We pride ourselves on our transparency, competitive pricing, strategic consulting, and flexible 24x7x365 coverage. Our seasoned team of fundraising consultants will work hard to understand your brand and your goals, and create a telephone campaign that will complement your other fundraising channels. Every nonprofit has different goals which is why we tailor each campaign to your specifications.
Your mission is to make a difference – so is ours. In fact, it is our mission to provide the best value in the marketplace for nonprofit organizations seeking quality teleservices solutions.
More than a Call Center…
Part of our strength is our consultative approach and client-centric mindset. We believe that outsourcing is a collaborative effort which needs active involvement from clients and the service provider. In today’s world, our clients’ business needs are ever-changing. We go above and beyond to help them meet their goals and we’re consistently doing things our competitors cant’ do, or won’t do. This has consisted of customized reporting, expedited campaign launches, investing in new technology, and obtaining certifications.
DCCI launches nearly 200 inbound and outbound telephone campaigns each year – let us show you the benefits
A good partnership is everything. Learn more about our history. DCCI was founded over 30 years ago, is US-owned and operated, and partners exclusively with nonprofits!
In need of inspiration? Want to gauge our success and effectiveness? Review case studies to learn more about the benefits of telefundraising and partnering with DCCI!
Discover articles and materials geared towards nonprofit organizations! Learn about fundraising strategies, telefundraising, outsourcing, and more with our Fundraising Insights!
DRTV? Radiothons? Telethons? With 24x7x365 call center coverage and over 99% uptime every month, Donor Care Center provides inbound call center solutions that will support all your needs.
Our professional and knowledgeable inbound services team will help you maximize the donor experience, increase conversion rates, and improve your bottom line. Donor Care Center incorporates best practices across all areas of the company to maximize your results.
We leverage Noble Systems as the backbone of our teleservices call center operation. This unified platform allows for blended inbound/outbound contact solutions, IVR solutions, skills based routing, digital audio recording, workforce management and multi-channel (email, web, fax) contacts and VOIP support.
We serve nonprofit organizations exclusively, and we believe we have an obligation to get as much money as possible back to our clients so they can fund their programs.
Our outbound telefundraising strategies emphasize the lifetime value of donors. We understand that your success is tied to your ability to truly connect with your donors. That means communicating with the right donors, at the right time, with the right message, through the right channel. It also means talking with donors, not at them, truly listening and responding appropriately. It means treating donors with respect and appreciation, regardless of whether they can contribute at that time.
Your mission is important to us, and we want to ensure you have a successful campaign. That’s why we offer the highest quality phone calls, with low all-inclusive pricing. We don’t nickel-and-dime you with ancillary charges that add up over weeks or months.
We’ve partnered with Donor Care Center, Inc. since 2008 on our radiothon and telethon events. Their capability and expertise has added great value to the various programs we offer our 170-member hospitals.Their ability to customize campaigns, provide high quality inbound/outbound services and launch campaigns quickly (sometimes within a 24-hour notice) makes them one of our preferred call center partners! DCCI’s expertise makes our programs and services that much better—we appreciate our relationship with DCCI and would recommend them to any nonprofit organization looking for a telefundraising solution.
Donor Care Center has been an amazing partner for New River and our clients for many years. Their professionalism and responsiveness is top notch and they consistently meet or exceed our expectations. They’ve been able to reliably win back lapsed donors year-over-year, generate very strong ROI’s on active donor files and launch emergency appeals at a moment’s notice! I rely on Donor Care Center and highly recommend their services to all of my nonprofit clients.